Operations & Administrative Coordinator – Manager Pathway

3 days ago

Sydney, New South Wales, Australia Ensleigh Coins Full time $84,000 per year

Operations & Administrative Coordinator – Manager Pathway

Location:
Sydney, NSW

Position Type:
Full-time

Salary:
A$70,000 per year + superannuation (with progression opportunities as skills and responsibilities grow)

About Us

Ensleigh Coins
is a trusted retail buyer and consignment partner in numismatics, known for expert valuations and personalised service. This role is designed for someone who wants to
step into a leadership trajectory
, eventually taking ownership of the majority of daily operations for Ensleigh Coins.

The Role – Immediate Responsibilities

Communication & Lead Management

  • Manage phone lines and act as the first point of contact.
  • Handle customer service and sales enquiries (phone/email) with professionalism.
  • Qualify incoming leads and pass them to the relevant team members.
  • Maintain timely responses and follow-ups with all customer and consignor leads.

Sales & Stock Management

  • Assist with stock management, including inventory updates
  • Create and maintain product listings for Ensleigh Coins.
  • Manage the Ensleigh Coins eBay store, including listing and responding to buyers.
  • Support collection purchasing logistics, including local pickups.
  • Assist with packaging and processing outgoing orders

General Administration

  • Maintain organised records of enquiries, leads, stock, and transactions.
  • Provide administrative support to the broader team.
  • Contribute to process improvements to increase efficiency across both businesses.
  • Contribute to operations and auction production for our sister company, Copeland Roberts, as and when needed.

Future Growth – Where This Role Leads

This is
not just an admin role
. The successful candidate will:

  • Year 1:
    Learn and support all core functions (admin, customer service, listings, stock management).
  • Year 2:
    Take ownership of Ensleigh Coins' day-to-day operations (customer support, inventory, listings, logistics).
  • Year 3+:
    Progress into
    Operations Manager
    at Ensleigh Coins, with autonomy in running the business's daily functions, freeing leadership to focus on strategy and growth.

Skills & Experience

  • Current driver's licence for collection pickups.
  • Strong written and verbal communication skills.
  • Organised, detail-oriented, and able to manage multiple tasks.
  • Prior experience in customer service, administration, or sales support (desirable, not essential).
  • Proficiency in email management, online sales platforms (Shopify, eBay experience highly regarded), and Google/Microsoft Office tools.
  • Ability to work independently, show initiative, and problem-solve.
  • Interest in coins, collectibles, or auctions (a plus, but not required).

Salary & Development

  • Starting salary:
    A$70,000 per year + superannuation.
  • Company-covered travel expenses for collection pickups.
  • Optional weekend trade show work (flat rate A$325/day).
  • Opportunities to attend trade shows and coin fairs, representing the business.
  • Full training provided across all aspects of the role.
  • Clear salary progression as responsibilities and leadership increase.

Why Join Us?

  • Diverse responsibilities that go well beyond standard admin.
  • A structured career pathway to
    Operations Manager
    .
  • Supportive, collaborative team environment with hands-on training.
  • Be part of a business where your initiative and growth are genuinely valued.

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