Equipment Specialist

2 weeks ago

Rockhampton, Queensland, Australia Hastings Deering Australia Ltd Full time

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

We're looking for an experienced Equipment Specialist join our team in Rockhampton. This is a Permanent, Monday to Friday role. You will have a primary focus on Hydraulic Mining Shovel / Electric Rope Shovel and Dragline supporting our Rolleston Mine.

What you'll be doing:

As an Equipment Specialist at Hastings Deering, you will:

  • Understand the customers weekly, monthly & yearly maintenance & production plans to identify areas of potential improvement.
  • Provide customers with trusted, relevant Technical Support and a single point of contact to access further Dealer and OEM services as required.
  • Scheduled inspections to assist customers prevent premature failure and costly downtime.
  • Deliver accurate reporting of equipment downtime event data into the relevant platform. (AMT).
  • Ensure accurate component forecast data in AMT is up to date & validate for future shut-down demand / opportunities.
  • Reporting relevant commercial insights into the Customer Relationship Management tool (CRM) for parts and service demand planning.

What you'll need

  • Minimum 5 years' experience in a similar customer facing role.
  • A tertiary qualification in Engineering, relevant trade qualification or strongly demonstrated industry-related technical acumen is essential.
  • Demonstrable experience in establishing and maintaining mutually beneficial customer relationships.
  • Experience in the mining, mining services or heavy equipment industries
  • Intermediate parts product knowledge and a strong familiarity with the prime product fleet to be managed.
  • A sound understanding of Hastings Deering and Caterpillar support systems or similar would be advantageous.

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