Head of Digital and Enterprise Applications

Job no: 493857

Work type: Permanent - Full Time

Location: Brisbane CBD

Categories: Digital and Technology Group

About WorkCover Queensland

At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

About the Opportunity: Head of Digital and Enterprise Applications

As Head of Digital and Enterprise Applications, you will set the vision and lead the evolution of WorkCover's digital platforms and corporate applications, transforming a complex mix of legacy and contemporary systems into a modern, integrated, and resilient ecosystem. This is a high-impact leadership role at the centre of our enterprise transformation, with a mandate to modernise technology, unlock data and insights, and deliver frictionless, secure, and connected experiences for both customers and employees.

This role demands more than technology delivery, it requires a strategic enabling leader who can connect the dots across the business, influence at the highest levels, and bring clarity and momentum to a diverse portfolio of initiatives. You will work with leaders across all business areas to identify opportunities for innovation, efficiency, and improved customer engagement, ensuring every platform and application contributes to measurable business outcomes.

You'll inherit an existing team and a technology landscape with significant opportunities for consolidation, optimisation, and innovation.

In this role, you'll:

• Lead the development and delivery of an enterprise applications roadmap aligned to WorkCover's business goals and regulatory requirements.
• Oversee the full lifecycle of applications, including digital experience platforms, mobile apps, portals, correspondence, workflow, HR, Finance, Risk, and integration systems.
• Modernise legacy systems, optimising performance, security, and user experience.
• Manage vendor and third-party partnerships to ensure platforms are scalable, reliable, and resilient.
• Lead the end-to-end delivery of technology projects, ensuring they meet time, budget, and quality expectations.
• Act as a bridge between IT, business units, and external partners to drive alignment and transparency.

A bit about you:

• Tertiary qualifications in technology, business management or a related discipline
• 10+ years' experience in application development or support, with at least 5 years in the insurance or financial services industry.
• Proven strategic and people leadership in digital transformation and enterprise application management.
• Demonstrated success in delivering large-scale, complex technology programs that drive measurable business value, with the capability to replicate this success in our dynamic environment.
• Strong knowledge of technology and project management frameworks and methodologies (e.g. ITIL, COBIT, TOGAF, Prince2, Agile, Scrum, SaFE).
• Deep understanding of insurance operations, customer journeys, and the regulatory landscape and proven capabilities in enabling strategic alignment between technology and business priorities
• Advanced expertise in cloud platforms, APIs, microservices, enterprise architecture, UX/UI, data analytics, and automation technologies.
• Outstanding stakeholder engagement, influencing, and communication skills, with proven experience managing diverse senior stakeholders and driving alignment across complex organisations.
• Demonstrated success in leading multidisciplinary teams to deliver high-impact, technology-enabled business outcomes.

A bit about us:

At WorkCover, our digital and enterprise applications are the backbone of how we serve Queensland employers and injured workers. We are committed to leveraging technology to improve experiences, streamline processes, and deliver measurable outcomes for our customers and our people.

You'll be joining a collaborative, innovative, and values-driven organisation where you can make a tangible impact. We offer a hybrid working model, personalised learning and development opportunities, and a holistic health and wellbeing program. Our benefits include competitive salaries, a generous superannuation scheme (including co-contribution), and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

Please submit your resume and a covering letter (no more than two pages) outlining your suitability for the role. We're particularly interested in your leadership of digital transformation, your achievements in enterprise application delivery, and how you've contributed to modernising systems, optimising performance, and improving business outcomes.

Applications close at 9AM, Tuesday 26th of August.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.

Advertised: 11 Aug :00 AM) E. Australia Standard Time

Applications close: 26 Aug :00 AM) E. Australia Standard Time