Retail and Tours Coordinator

• Part time vacancy on a 3-year contract working 22.5 hour per week
• Experience in a customer service environment and delivering excellent customer service to staff and clients
• Work at the Heart of the Arts in South Australia
• $44,285.59 per annum plus 12% superannuation

About the Adelaide Festival Centre Trust

Established in 1973, Adelaide Festival Centre is South Australia's principal performing arts venue and a leading Asia Pacific cultural centre. Adelaide Festival Centre produces a bold, exciting and extensive program of festivals, events and performances all year round, to inspire educate and entertain audiences from a variety of ages and cultures.

Adelaide Festival Centre prides itself on providing support and development and maintaining a positive work environment for all employees.  As the home of performing arts in South Australia, we aim to uphold exceptional customer service to external organisations and patrons.

Adelaide Festival Centre operates four theatres in the Adelaide CBD – the Festival Theatre, Dunstan Playhouse, Space Theatre and Her Majesty's Theatre.

About the vacancy

At Adelaide Festival Centre, the Customer Experience team encompasses Patron Services, Ticketing, Hospitality (Food and Beverage and Events) and Merchandise. It directs strategy and activity to deliver excellent on-site customer service that enhances our patrons' ticketing and theatre-going experience.

The Retail and Tours Coordinator provides vital administrative and operational support to the merchandise department, working closely with the Retail and Tours Executive and the merchandise sales team.

Reporting to the Retail and Tours Executive, the Coordinator assists with rostering, department administration and sales. The role also required to deliver commercial, and customer experience outcomes and act as back up and support to the Executive role.

To succeed you will have strong verbal communication and skills to manage time effectively to handle a variety of tasks and the ability to convey information clearly and concisely, while also organising and prioritising a diverse workload to meet deadlines and work efficiently.

Successful applicants must have flexibility for weekend and evening work on occasions and a class C driver's licence and the ability to drive.

Responsibilities

• Supported by the Retail and Tours Executive, prepare and administer the department's roster accurately and cost effectively in line with:

venue activity and hirer requirements

WHS and customer service requirements

employment conditions

organisational policies and procedures

• Prepare and complete departmental paperwork and documentation, including purchase orders, invoices, sales reports, maintenance requests, receipt of deliveries, and stock take reports
• Manage shift cancellations and roster changes
• Support merchandise staff and retail sales operations ensuring retail areas are operating professionally and meeting high service delivery in AFC venues
• Assist with coordination and delivery of venue tours, including leading public tours as required
• Establish positive working relationships with external suppliers and AFC departments. Coordinate and action requests
• Liaise with artists and companies regarding their merchandise offer and operations
• Create venue merchandise displays
• Provide hands-on retail support to the merchandise team as required. Activities include but are not limited to:

assisting with counter direct sales

leading merchandise staff during shift duties

coordinating/supporting artists signings and meet and greets

• Check and fulfil online retail orders and coordinate the administration of the online retail shop
• Support the roll out and implementation of a new point of sales system

Competencies

• Ability to work unsupervised and under broad direction using judgement to make decisions as required.
• Previous rostering experience
• Ability to accept responsibility for making decisions
• Certificate III or higher in retail and/or customer service qualifications (Highly Desirable)
• Tertiary/TAFE qualifications in business or administration studies or similar vocation (Highly Desirable)
• Public speaking experience (Highly Desirable)
• Forklift licence or willingness to undertake training (Highly Desirable)
• POS product display (or similar) experience (Highly Desirable)
• A passion for and a strong understanding of the arts and entertainment industry (Highly Desirable)

Benefits and Culture

Adelaide Festival Centre employs over 350 people in Lighting, Sound, Staging, Wardrobe, Production Management, Patron Services, Hospitality, Merchandise, Marketing, Programming, Education, Sponsorship, Philanthropy and Corporate Services.

Joining our team means sharing our ambition to be the arts and entertainment heart of the festival state, to entertain, engage, educate and inspire, and to be a national and international cultural leader and collaborator.

At Adelaide Festival Centre, we value our employees and offer a range of benefits which include:

· Access to $15 staff tickets to performances in all our venues

· Access to 10% staff discount in all our food and beverage outlets

· Participating in our biannual Bring Your Dog to Work Day

· Taking advantage of our voluntary, flexible working arrangements

· Having a free annual flu vaccination

· Accessing our free Employee Assistance Program

· Working in a breast-feeding friendly workplace

· Working in an approved Child Safe Environment

Adelaide Festival Centre is located on Kaurna Yarta. We respect First Nations people around Australia and acknowledge the Kaurna people as the traditional custodians of the Adelaide Plains. We honour their spiritual relationship with their country, and we do so in the spirit of reconciliation. Adelaide Festival Centre has an ambitious Innovate Reconciliation Action Plan in place approved by Reconciliation Australia and is committed to being an inclusive, supportive workplace and an employer of choice for First Nations people.

The public sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. Adelaide Festival Centre is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

If you believe this job is suited to you, don't miss this opportunity to apply.

Applications

All applications will be treated in strict confidence and must include a cover letter stating your potential contribution to this role, the relevant skills and experience you can offer Adelaide Festival Centre, together with a current resume identifying relevant career, personal and educational achievements.

For more information about Adelaide Festival Centre and a copy of the position description, please visit the 'employment page' on our website: Enquires can be directed to Cathy Barrett, Retail and Tours Executive at

Please submit all applications via SEEK by 4:00pm Monday 5 January 2026