Allied health reception/admin for telehealth clinic

18 hours ago

Vermont South, Victoria, Australia XRHealth Full time $60,000 - $80,000 per year

Allied Health reception/administration - Hybrid role.

Location: Vermont, VIC 3133 (Hybrid – work from home + office)

Hours: 9:30am – 5:30pm AEST, Monday to Friday

Employment Type: Full-time, Permanent

About XRHealth

XRHealth is the world's first Virtual Reality Telehealth platform.

We combine immersive VR technology with telehealth physiotherapy, psychology, and occupational therapy to deliver evidence-based care to clients Australia-wide.

This role offers the opportunity to join a growing, innovative health tech company leading the future of digital therapeutics.

About the Role

We're looking for an organised Admin/receptionist to join our team.

You'll answer incoming calls to reschedule appointments in Cliniko (PMS) help maintain accurate client data, streamline workflows, and create dashboards and reports that drive operational efficiency across our telehealth business.

Key Responsibilities

  • Manage general enquiries, client bookings, and email communications
  • Raise and process client invoices and billing documentation
  • Keep CRM systems (HubSpot and Cliniko) accurate and up to date
  • Assist with basic headset setup, refurbishment, and software updates (training provided)
  • Support day-to-day operations in a hybrid, multi-disciplinary team environment

What We're Looking For

  • Proven HubSpot proficiency (workflows, dashboards, automation, reporting) is highly desirable
  • Previous experience in healthcare or medical administration (NDIS experience a plus)
  • Excellent communication and relationship-building skills
  • Strong organisational and time-management abilities
  • Proficiency in Office 365 and CRM systems (Cliniko desirable)
  • Positive "can-do" attitude and a willingness to learn
  • Must be based in Melbourne with full working rights in Australia
  • Current Australian driver's licence and ability to attend the Vermont office as required

Why Join XRHealth?

  • Be part of a global digital health pioneer changing the way therapy is delivered
  • Work with a supportive, mission-driven team passionate about improving lives through technology
  • Hybrid flexibility – balance home and office days
  • Ongoing training in telehealth technology and VR applications

How to Apply

Please include a cover letter answering the following:

  1. How many years' experience do you have in healthcare or medical administration?
  2. Do you have proven HubSpot experience (workflows, dashboards, reporting)?
  3. Do you have experience in the NDIS sector?
  4. Do you have full rights to work in Australia (no sponsorship)?
  5. Do you have customer service experience?
  6. Do you hold a current Australian driver's licence?

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