Library Customer Service Officer

We are currently seeking a customer focused and experienced Library Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.

In this role, you will provide high-quality customer service and support the community's use of library resources, technology, digital platforms, and participation in literacy and learning programs.

Key responsibilities include:

• Delivering excellent customer service at library branches, outreach locations, and community events, ensuring all visitors enjoy a welcoming and engaging library experience.
• Assisting customers in making full use of library resources, equipment, technology, and online services through proactive engagement and support.
• Maintaining the library's customer service areas, including shelving returned items, tidying shelves, updating noticeboards, and refreshing promotional displays and exhibitions.
• Undertaking a range of duties including rostered desk shifts, evenings, and Saturdays across any Cessnock City Library branch.

To succeed in this role, you'll need a Certificate III in Library and Information Services, Customer Engagement, Business Administration, or a related field, along with public library experience. You should be committed to delivering high quality customer service, ensuring users feel supported and engaged. Strong accountability, proactivity, and the ability to work independently and as part of a team are essential for success.

To find out more about your next career opportunity: Position Description

$61,433 - $71,133 per annum plus superannuation

• Part-time, 32 hours per week
• 13% superannuation
• Generous leave entitlements including Long Service Leave after 5 years
• Paid Parental Leave
• Ongoing training and development opportunities including access to Council's Study Assistance program
• Generous corporate fitness program for you and your immediate family members
• Weekly Health and Wellbeing programs held on site
• Free flu vaccination program
• Lease back vehicle - Full private use available
• Free parking on-site
• Beautiful location in the picturesque Hunter Valley

We encourage you to apply by completing the application form below and uploading a copy of your resume.

Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.

Applications Close: Thursday 28 August 2025 at 11.30pm

Who to Contact: Andrew Powell, Customer and Information Services Team Leader on

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.