Identified Position: Trainee Business Support and Customer Relations Officer

Have you completed Year 10 (from 2022 onwards) and are at least 16 years old? Ready to launch your career in local government?

We are excited to share that we have a newly created identified role that is available. This is the ideal opportunity for a recent school leaver to take the first step to a successful and fulfilling career in Business Administration and Customer Service.

In this traineeship you will gain valuable administration skills including assisting with enquiries and requests from internal and external customers that will help build a strong foundation for a successful administrative career. You will gain practical on the job experience, whilst also obtaining tertiary qualifications, completing a Certificate IV in Business Administration.

This opportunity is part of Council's LAUNCH Program, which offers tailored support from dedicated leaders across the organisation who are committed to your personal and professional growth. LAUNCH is designed to equip apprentices, trainees, and undergraduates with the skills, knowledge, and real world experience needed to succeed in the public sector.

We are searching for a highly motivated, enthusiastic individual who is looking to develop a career in Business Administration and Customer Service. No formal training or experience is necessary however to be considered for this position you must be able to demonstrate:

• Aboriginal and/or Torres Strait Islander descent and identifies as an Aboriginal and/or Torres Strait Islander person and is accepted as such by the Aboriginal and/or Torres Strait Islander community;
• Completed year 10 certificate from 2022 and are 16 years or older;
• Ability to undertake a Certificate IV in Business;
• Demonstrated ability in the use of Microsoft Office, email and internet;
• Demonstrated ability to communicate effectively both verbally and in writing;
• Demonstrated positive attitude to teamwork; willingness to learn and demonstrated initiative; and
• Demonstrated commitment to providing good customer service.

This position is identified for Aboriginal and/or Torres Strait Islander people and exemption is claimed under 14d of the Anti-Discrimination Act 1977. Applicants must also meet the selection criteria for the position.

To find out more about this exciting opportunity: Position Description

Hourly rate as per the Local Government (State) Award plus superannuation

Council has a wide range of fabulous benefits available for staff including;

• 2 year temporary trainee position
• Full-time 35 hours per week
• 12% superannuation
• Monthly roster day off (RDO)
• Supportive and engaging learning environment
• Convenient location in the heart of Cessnock CBD, with easy access to public transport

Applications for the 2026 LAUNCH program are now open

Please ensure you complete the online application and submit detailed responses to the selection criteria, demonstrating your interest and commitment in the traineeship.

Your candidate suitability is determined by your responses to the selection criteria questions. For more information on how to address the selection criteria please visit our How to apply page.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.

Applications Close: Thursday 14 August at 11.30pm

Who to Contact: Merleah Scroggy, Team Leader Customer Relations on

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.