Contact Centre Test Manager

7 days ago

Macquarie Park NSW, Australia FinXL Full time
Job details
  • Posted05 December 2025
  • SalaryAU$900 - AU$1000 per day
  • LocationMacquarie Park
  • Job type Contract
  • Discipline Digital & Product Engineering
  • Reference90M0684554_
Job description
Contact Centre Test Manager (NV1)

Leading Telco client (consulting through FinXL)

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Contact Centre Test Manager to join our consulting team and be deployed with a leading Telco client on a 12 months contract in location. For this role a security clearance (NV1 preferred) is required.

Responsibilities
  • Define and lead the overall test strategy for Contact Centre and IVR initiatives
  • Develop comprehensive test plans covering functional, non-functional and integration testing
  • Provide strong leadership and direction to the testing team
  • Oversee the validation of complex call routing, IVR menus and escalations
  • Manage relationships with key stakeholders and ensure transparent reporting on quality status
  • Ensure seamless integration strategies across contact centre systems and customer portals
Key Skills & Experience
  • Mandatory Australian Citizenship and current NV1 Security Clearance (preferred)
  • Proven track record in Test Management with strong leadership, planning, and strategy skills
  • Extensive domain expertise working on Contact Centre and IVR-related initiatives
  • Strong understanding of testing frameworks, including Gherkin and Cucumber
  • Familiarity with ALM testing tools (e.g., Micro Focus ALM) is highly advantageous
  • Strong understanding of functional and non-functional testing governance
Engagement Details
  • 12 months months contract with Telco client
  • Hybrid working with office in Macquarie Park (NSW) location
Next Steps
  • Apply now highlighting relevant skills and experience and address your application to Julia Leung. Due to the high volume of applications only shortlisted candidates can be contacted.

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