Workshop Controller

4 days ago

Townsville, Queensland, Australia Q Automotive Group Full time $90,000 - $120,000 per year

We are seeking an experienced and organized Workshop Controller to oversee our service and repair operations. The ideal candidate will ensure efficient workflow, manage technician schedules, and deliver exceptional customer service.

Key Responsibilities:

  • Coordinate and prioritize workshop activities to meet customer deadlines

  • Manage technician workloads and productivity

  • Ensure quality standards and safety procedures are followed

  • Communicate effectively with customers, technicians, and Advisors

  • Maintain accurate job records and progress updates

  • Assist in work planning and resource management

  • Contribute to continuous improvement initiatives in workshop processes

Qualifications:

  • Proven experience as a Workshop Controller or similar role in automotive or mechanical services

  • Strong organizational and multitasking skills

  • Excellent communication and leadership abilities

  • Knowledge of workshop management systems and tools

  • Ability to work under pressure and solve problems promptly

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