Retail Manager

The Retail Manager plays a key role in developing and managing retailer engagement strategies aimed at maximising net property income and asset value. Working closely with the Centre Manager, this role contributes to the delivery of the centre's strategic objectives and the effective management of key stakeholders. The position requires strong financial acumen, commercial insight, and interpersonal skills to achieve successful outcomes.

Key Responsibilities:

Financial Management

• Conduct daily debtors' reviews with the Centre Manager, identifying and addressing retailer payment issues in line with company debt collection policies.
• Support recommendations for tenant litigation and remedial actions when required.
• Assist with annual budget preparation in collaboration with finance, operations, leasing, and marketing teams.
• Monitor and control expenditure against budget, identifying opportunities for cost efficiencies and savings.

Leasing Support

• Work with the Centre Manager and Leasing Executive to action lease renewals in line with lease expiry profiles, budget objectives, and strategic plans.
• Review tenant occupancy costs and sales performance to support leasing decisions and strategy.
• Assist with lease assignments, variations, and related documentation for internal approval processes.

Casual Mall Leasing (CML)

• Contribute to the planning and execution of the casual mall leasing budget to meet and exceed centre targets.
• Support and oversee the Casual Leasing Executive in implementing the casual leasing strategy.
• Ensure pop-up and short-term tenancies maintain presentation standards and deliver optimum rental returns.
• Oversee storage licence management and ensure accurate data is captured within the tenancy schedule.

Operations & Tenancy Delivery

• Conduct daily centre inspections, ensuring presentation standards, cleanliness, and trading hours compliance.
• Build and maintain strong relationships with retailers, customers, suppliers, local government, and other stakeholders.
• Enforce retailer presentation and lease line standards.
• Participate in retailer meetings and tenancy delivery processes, including reviewing fit-out plans and defect management.

Marketing & Retailer Support

• Collaborate with the Marketing Manager to define and uphold customer service standards, ensuring timely complaint resolution.
• Contribute to the development and implementation of the annual Retailer Support Strategy.
• Monitor retailer performance and identify opportunities to improve sales and foot traffic outcomes.
• Stay informed on competitor activity and market developments within the trade area.
• Support the concierge and customer service functions to enhance the overall customer experience.

General Duties

• Provide backup support to the Centre Manager as required.
• Assist in the preparation of centre strategies, annual budgets, and monthly management reports.
• Maintain and review the tenancy schedule to ensure all details are accurate and up to date.
• Perform other duties as directed by the Centre Manager or company leadership.

Skills and Attributes:

• Strong financial and commercial acumen.
• Excellent communication and stakeholder management skills.
• Proactive, organised, and able to manage multiple priorities.
• High level of professionalism, presentation, and attention to detail.
• Ability to work independently while contributing to a team environment.
• Sound understanding of retail operations, lease administration, and property management principles.

Qualifications & Experience:

• Experience in retail or commercial property management, ideally within a shopping centre environment.
• Demonstrated ability to manage budgets, financial reporting, and stakeholder relationships.
• Strong understanding of leasing principles and tenancy compliance.
• Proficiency in Microsoft Office and property management systems.
• Relevant tertiary qualifications in Property, Business, or a related field (preferred).