Optical Dispenser

Title: Optical Dispenser / Dispensing Optician (ANZSCO

Work Type: Full-time (38 hours per week, plus reasonable additional hours as needed)

Location: Frankston Bayside Eyecare Pty Ltd, 34 Wells Street, Frankston, VIC 3199

Expected Salary: between $70,000.00 to $76, plus superannuation) depending on level of experience.

Overview:

Peninsula Eye Optometrists, located in the heart of Frankston, is a reputable and community-focused independent optometry practice dedicated to providing exceptional patient care and high-quality eyewear solutions.

We are seeking a Full-Time Optical Dispenser / Dispensing Optician to join our friendly and professional team. This is an ongoing position offering 38hours per week, with workdays typically spanning Monday, Wednesday, Thursday, and Friday (9am–5pm), Tuesday (10:30am–7pm), and Saturday as rostered.

The successful candidate will play a key role in supporting patients throughout their optical journey - from frame selection and fitting to ongoing care - ensuring every patient receives the best possible visual outcomes and service experience.

Main Tasks:

• Guide patients from entry, assisting with frame selection, lens fittings, frame adjustments and repairs, contributing to providing optimal visual outcomes and patient experience
• Problem solving skills and ability to troubleshoot issues, including any customer service issues
• Ability to cut and edge lenses, including fitting of Nylon and Silhouette frames
• Ability to teach contact lens hygiene
• Administration duties and making sure all operations are running smoothly
• Delegating tasks within the team, and effective communications back to management
• Ability to operate visual field machine, OCT and corneal topographer
• Being able to use Optomate and Canva, and Xero accounting software to enter invoices and banking is a must
• Participate in day-to-day practice operations, including patient assistance, sales, and administration
• Window styling
• Recommend frame options based on prescriptions, fashion, lifestyle and visual needs
• Maintain impeccable practice presentation and merchandise.

Required/Relevant Qualifications & Work Experience:

• Certificate IV in Optical Dispensing (or equivalent) is essential.
• Minimum of 5 years' experience in optical dispensing.
• Prior experience working in independent optometry practices preferred.

Required/Relevant Skills & Knowledge:

• Strong customer service orientation with a professional and approachable demeanour.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a collaborative team.
• Reliability, attention to detail, and a commitment to maintaining high standards.
• Competence in optical equipment operation and lens fitting.
• Familiarity with software tools including Optomate, Xero, and Canva.
• Confidence in website editing and social media posting.
• Organisational and multitasking abilities, ensuring smooth workflow within the practice.

If you are a motivated Optical Dispenser with a passion for helping patients achieve their best vision in a welcoming, professional environment, we would love to hear from you.