Operations Manager

1 week ago

Sydney, New South Wales, Australia Holliers Transport Group Full time $70,000 - $120,000 per year

Key Responsibilities

As the Operation Manager - Road Transport, your primary duties will include:

  • Operational Management:

  • Oversee daily Interstate and local line haul movements in order to ensure timely and cost-effective service delivery.

  • Coordinate and manage the allocation of company resources including drivers, vehicles, and equipment.
  • Implement and maintain systems to track fleet performance and productivity.
  • Arrange the service and repair of company trucks and trailers.
  • Break down assistance

  • Administration

  • Collection of PODs for drivers

  • Assisting with log books collection and reviews
  • Gear box knowledge
  • Update service spreadsheets
  • Emailing customers on allocations
  • Reviewing and processing new driver applications.
  • Complaints handling
  • Arranging the service of company equipment and repairs

  • Staff Leadership:

  • Recruit, train, and supervise transport staff, fostering a culture of safety and efficiency.

  • Conduct performance evaluations and provide guidance for team development.

  • Compliance and Safety:

  • Ensure all transport activities comply with relevant legislation, safety standards, and company policies.

  • Develop and enforce procedures for vehicle maintenance and inspections.

  • Customer Service:

  • Maintain and build relationships with clients, ensuring high standards of customer service.

  • Address client inquiries and resolve issues in a timely and professional manner.

  • Financial Oversight:

  • Monitor budgets, expenses, and profitability of transport operations.

  • Identify cost-saving opportunities and implement strategies to improve financial performance.

Qualifications and Experience

To be considered for this role, applicants must have:

  • Work Experience:

  • A minimum of 3 years of work experience in interstate allocations and local pick up and deliveries including arranging the service of company trucks and trailers in line with service schedules.

  • Skills and Competencies:

  • Strong leadership and team management skills.

  • Excellent problem-solving and decision-making abilities.
  • Proven ability to manage operational budgets effectively.
  • Strong communication and interpersonal skills.

  • Knowledge:

  • In-depth understanding of transport and logistics regulations and industry best practices.

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