Roster Support Officer

Eldercare, one of South Australia's most respected not-for-profit aged care providers, is seeking a dynamic and experienced Service Resourcing Manager to lead and inspire our team.

Why Join Eldercare?

With over 2,000 employees, Eldercare is committed to delivering peace of mind with our care. Our workplace culture thrives on teamwork, innovation, and a genuine commitment to residents, their families, and our staff.

At Eldercare, we believe that everyone deserves to feel valued, included, and safe. We proudly welcome people from all walks of life—diverse cultures, identities, and backgrounds.

About the role:

• Conveniently located in Eastwood with onsite undercover parking
• Casual role - work across 5am - 1pm, 6am - 2pm, and 2pm - 10pm shifts
• Work within a supportive and collaborative team environment
• $39.69 per hour penalties salary sacrifice benefits

We are seeking someone with excellent customer service and administrative skills to hit the ground running. As a natural problem solver, you will prioritise competing rostering needs to ensure each of our 12 residential aged care sites are adequately staffed to provide quality care. You will be responsible for taking unplanned leave calls from staff, processing their leave and finding coverage for the now vacant shift. In partnership with the Site Managers, you will monitor critical unfilled shifts and work with them to develop solutions that sometimes require out of the box thinking.

To be successful in this role, you will have:

• Extensive administration experience in a similar fast paced role
• Strong time management and organisational skills with the ability to assess, prioritise and deliver to the needs of multiple stakeholders
• Well-developed written and oral communication skills with demonstrated negotiation skills
• Excellent interpersonal skills with the ability to develop relationships and liaise with a wide range of internal and external stakeholders at all levels

If you want to join our inspiring team, we can offer you:

• Attractive staff benefits such as salary packaging
• An opportunity to contribute to the care and quality of life for our residents
• Great team environment with variety in the role
• Modern facility with onsite parking

Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection.

Please contact Kate Bradshaw - Service Resourcing Manager at ************* to learn more about this opportunity.

Applications close 9am 6th June 2025.

We will be assessing applications and begin the interview process throughout the advertising period, so do not hesitate in submitting your application

To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months since date of issue.

As per Eldercare's Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year
• Be vaccinated against COVID-19 as per current ATAGI guidelines

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Eldercare is proud to provide a smoke-free environment across all sites.