School Recruitment Support Officer

• Full-time employment opportunity in a vibrant and supportive team
• Based in Parramatta CBD with flexible working arrangements available
• Remuneration of $84,659 - $92,701 plus super and leave loading

About the Opportunity 

We are excited to announce opening for a Support Officer – Clerk Grade 3/4 position, within School Recruitment.

We welcome applications from individuals who are experienced in and enthusiastic about providing administrative support within the recruitment process for school-based roles. From this recruitment process, a talent pool will be created to fill upcoming temporary and ongoing Support Officer - Clerk Grade 3/4 roles across School Recruitment.

About the Department of Education 

The Department of Education is the largest provider of public education in Australia, with over 100,000 employees across NSW in our schools and corporate offices. Our purpose is centred on the delivery of high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education 

About the role

As a Support Officer within School Recruitment, you will provide comprehensive administrative services that support the recruitment process for school-based roles. Your responsibilities will include managing multiple tasks simultaneously, processing recruitment files, coordinating with recruitment stakeholders, and providing general administrative assistance.

A key part of the role involves managing a high volume of competing tasks and deadlines, including responding to phone and online enquiries in a timely and professional manner. You'll be expected to prioritise effectively, providing responsive customer service while maintaining a high level of accuracy across all tasks. In addition, you will support employees in navigating recruitment-related policies, processes, and procedures, offering guidance on matters such as securing employment, role transfers, and applications for new positions.

About you

To be successful in this role, you will:

• Possess strong time management and multitasking skills: You'll need to work effectively in a fast-paced, high-volume environment, managing multiple priorities, and meeting tight deadlines. This includes responding to a high volume of phone and online enquiries daily.
• Demonstrate excellent communication and customer service skills: You'll interact with a variety of stakeholders, requiring clear communication and a high level of customer service.
• Have a keen eye for detail: Accuracy is crucial when processing recruitment and administration files and managing data and information, especially when juggling multiple tasks simultaneously.
• Be adaptable and proactive: You should be able to respond flexibly to changing requirements and identify opportunities for improvement.
• Build and sustain relationships: You'll work closely with a wide range of stakeholders, from school communities to internal teams, and need to foster positive relationships.

For further information please view the role description.

Essential requirements, experience and knowledge  

• Tertiary qualifications or relevant experience in human resource management, operations, customer service or a related discipline.
• Demonstrated understanding of and commitment to the value of public education.
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal and Torres Strait Islander people.

Benefits 

With over 100,000 people working all over NSW, the Department of Education isn't like any other workplace. You can customise your career track and experience benefits including:  

• the opportunity to make a real difference, doing important work in a varied, rewarding career in which you can make the most of your recruitment expertise across a variety of opportunities 
• flexible working conditions, with a 35-hour week and generous leave entitlements that give you unrivalled work–life balance 
• a dynamic workplace in an organisation committed to diversity and inclusion 
• opportunities for advancement beyond the initial job description, with scope to move sideways as well as up and receive the professional support you need to discover new talents and interests 

How to apply 

If you are interested in joining the team, we want to hear from you 

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Closing date: Sunday, 23 Nov 2025, 11:59pm

Contact: For role enquiries please contact Angela Biviano, Manager School Recruitment, at

Inclusion and Diversity: We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion." 

A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.