Senior Director, Market Operations ANZ

Sr. Director, Subway Market Operations – Brisbane, Australia

Region: Brisbane Office, Australia

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Sr. Director of Subway Market Operations (SMO) leads the SMO team and Operations support team in Australia and New Zealand, in achieving operational goals at the Restaurant, Market, and Regional Levels. This role directly supervises the Directors of Franchise Performance in Australia and New Zealand and manages the Operations team. The Sr. Director provides consultative guidance to the greater Operations, Development & Marketing Teams to ensure initiatives are executable in the Field. The Sr. Director is responsible for the leadership & capabilities development of the Directors reporting into his/her Region; conducts business reviews with the largest MUOs in the Region; maintains the focus on delivering against AOP goals and provides insights, tools & resources to the team for implementation at the highest level.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Ensuring Directors of Franchise Performance are focusing their efforts on executing Company initiatives to achieve and exceed set goals. Recognizing when resources and tools need to be developed, modified or implemented to remove barriers to achieve goals. Creation or collaboration with HQ teams to deploy those resources. Coaching & Developing DFPs to ensure proper succession planning.
• Lead and oversee the delivery of operational excellence through strong stakeholder management, alignment of business unit outcomes, and effective execution in complex, cross-functional environments. Demonstrate the ability to translate strategic priorities into actionable initiatives that drive franchisee success, foster collaboration to achieve results, and champion digital transformation to modernize operations and enhance the customer experience. Maintain a deep understanding of consumer expectations to ensure operational performance and product integrity remain at the highest standards
• Participating in strategic planning with Managing Director ANZ to chart the course for growth; people planning, budget planning, setting of annual goals & benchmarks.
• Meeting with large MUOs in the market with DFPs & MFPs to conduct business reviews; attending listening sessions & advisory council meetings; attending HQ Field Operations meetings like Train the Trainer, Convention, periodic Field meetings
• Attending cross-functional meetings to ensure strategies, ideas & programs being considered are implementable in the Field. Providing cross-functional support & feedback when a field operations point of view is needed for things like Big Refresh working sessions; in-market testing of new products, equipment, etc.

Skills and Abilities Required:

• Demonstrates the ability to influence and engage stakeholders through logical reasoning and innovative thinking. Apply structured critical thinking to evaluate complex issues and drive effective, creative solutions.
• Leverages data and analytics to inform business decisions, ensuring that recommendations are evidence-based, measurable, and aligned with strategic objectives.
• Understands and articulates key financial metrics, business models, and commercial drivers. Effectively communicates financial insights to diverse stakeholders to support sound decision-making.
• Creates a collaborative, inclusive environment that values diverse perspectives and fosters teamwork. Actively engages team members, encourages open communication, and promotes a sense of shared purpose and accountability
• Achieves results through others by fostering collaboration, mentoring emerging leaders, and developing organizational capability. Encourages autonomy, recognizes achievements, and builds leadership depth within teams.
• Maintains a strong focus on results and accountability. Drives a high-performance culture by setting clear expectations, measuring outcomes, and consistently delivering against organizational goals

Qualifications:

• Bachelor of Business Administration, Management or, Finance
• Minimum of 10+ years of experience working in an industry of Franchising , QSR or similar.
• 6+ years supervisory experience; managing a team of people geographically dispersed across Australia and New Zealand
• Technical Proficiencies: Project and program management
• Partner and vendor management
• Cross-border collaboration and matrix leadership
• Negotiation and conflict resolution
• An ability to cultivate and build collaborative working relationships with a broad range of cross-functional stakeholders

What do we Offer?

• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More.