Manager, Application Support

• Ongoing Full-Time
• Location: Eveleigh with access to flexible working arrangements available
• Salary: Clerk Grade 11/12 with base salary ranging from $149,739 to $173,174 per annum, plus employer's contribution to superannuation and annual leave loading

The NSW Department of Education's Information Technology Directorate (ITD) is transforming. We've streamlined our structure, strengthened our technical capability, and aligned every team to deliver real, lasting value for students, teachers and schools across New South Wales. There is an exciting opportunity within the Application Services team.

We are seeking a strategic, customer-focused leader to join our Information Technology Directorate as the Manager, Application Support and Development.

About the role

This pivotal role leads a high-performing technical team in delivering end-to-end lifecycle support, and development for a portfolio of specialist applications. You will balance operational stability with innovation, ensuring multiple critical systems continue to meet the evolving needs of the Department.

Working closely with senior executives, business stakeholders, and external partners, you will shape technology roadmaps, drive continuous improvement, and champion customer-focused solutions that support learners, educators, and staff across NSW.

Key responsibilities

• Lead and inspire a skilled team to deliver timely, high-quality ICT support and application development.
• Build strong relationships with customers, stakeholders, and service providers to optimise outcomes and align with strategic goals.
• Provide expert strategic and technical leadership on ICT initiatives, including the planning of resourcing, risk, and cost planning.
• Ensure operational resilience through compliance with security, disaster recovery, and regulatory requirements.
• Oversee roadmaps, documentation, and reporting to ensure systems remain reliable, secure, and effective.
• Foster a culture of collaboration, professional development, and continuous improvement within your team.
• Manage any escalations when necessary

About you

• You are a proactive leader who thrives on engaging with stakeholders and delivering results in complex environments.

• Proven experience leading technical teams and managing enterprise applications.

• Strong track record in ICT project delivery, balancing competing priorities and tight timeframes.
• Demonstrated ability to engage and influence senior stakeholders across government, NGO, and private sectors.
• Knowledge of security, regulatory, and data privacy requirements.
• Commitment to customer service, public education values, and outcomes that benefit learners and communities.

For further information please click on the role below to view the role description

• Manager Application Support & Development

About the NSW Department of Education

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We're proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.

We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.

Why Join Us?

• 35 hour working week
• Enjoy flexible working arrangements
• Flex leave entitlements, generous holidays and leave conditions
• Salary sacrificing, employer's contribution to superannuation and annual leave loading
• Fitness Passport
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Upload your Resume (max 5 pages) and Cover Letter (max 2 pages), demonstrating how your skills and experience align to the role. Please also answer the following targeted questions:

1. Describe a time when you led a technical team through a period of significant change or challenge. How did you motivate your team, manage competing priorities, and ensure continued high-quality service delivery? (400 words max)

2. Give an example of how you engaged with senior stakeholders to improve the performance or delivery of an ICT system. What strategies did you use to manage expectations and achieve a positive outcome? (400 words max)

Please refer to the Applicant's Guide to Applying to assist you with your application.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. For more information, click here

As a condition of employment, successful candidates who have not previously worked for the department will be required to provide a current Working with Children Check (WWCC) Clearance number. This option would allow the WWCC to naturally expire without further communication needed with the employee. The employer obligations under the WWCC would apply for duration of the WWCC's validity (up to 5 years).

For role enquires, please contact

For recruitment enquiries, please contact

Closing date: 21 September 2025 at 11:59pm.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.