Customer Service Representative
2 weeks ago
Casual Customer Service Representative
We're looking for a Customer Service Representative who is passionate about solving problems, supporting customers, and making every interaction feel personal.
With passion and precision at the heart of everything we do, being a Customer Experience Specialist is no exception You will collaborate with our retail and warehouse teams to ensure a seamless customer experience across our Alquemie Group brands
About the role:
As a Customer Service Representative, you'll be responsible for responding to customer's feedback and enquiries, solve interesting challenges, identify opportunities to improve processes, train and support the Customer Experience team with meeting service standards and KPI targets.
This role will be based in our Alexandria, Sydney Support Office.
- Work closely with the Customer Service Team to ensure the team are meeting their KPI's and adhering to the customer experience guidelines
- Oversee customer complaints to ensure they are resolved same day with a win-win outcome monitoring the team's responses
- Manage customer feedback and enquiries, and escalate requests to other team members across the organisation.
- Contribute to the organisation's culture by maintaining productive relationships across all areas of the business and Alquemie Group.
- Help build brand loyalty with customers and convert our customers into lifelong shoppers.
About you:
- Previous experience in Customer Service and or Retail Management
- Exceptional skills and experience in customer service, via email, phone, and live chat.
- Excellent communication skills; both written and verbal
- Demonstrated experience in handling enquiries and problem solving.
- Experience working within a high performing team and being a team player.
- Experience multi-tasking and managing your workload efficiently.
- Experience in managing own administration tasks promptly and with high accuracy.
- Intermediate computer and Microsoft Office skills.
About us…
At Alquemie Group, we believe in creating a supportive and inclusive environment that promotes and celebrates individuality and an entrepreneurial spirit.
- Diverse career paths – it's over to you
- Staff discount – between 20% - 50% across all Alquemie Group Brands
- Training and development – we want you to grow and get the most out of your role
If you are looking for your next challenge, have the relevant experience and are excited about this opportunity - we want to hear from you. APPLY NOW.
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