Retail Assistant

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne as a
Casual Retail Assistant
About The Role
This role is a Christmas Casual role as a Retail Assistant, spanning over 12 weeks of our summer holiday period with the potential for ongoing roles at the end of our peak season.
We are seeking fun, outgoing individuals with a passion for customer service for casual and permanent employees to join our Commercial Front line teams at SEA LIFE Melbourne.
Availability over Christmas, New Years and January is a must.
In this position you ensure that all guests receive outstanding customer service. You offer the best deals, help customers find their desired products, use your sales skills to upsell strategically and ensure an all-round flawless commercial experience. Next to working on cash registers you will be helping with deliveries, maintaining food safety standards, restocking shelves/fridges/displays and ensure the overall presentation of the outlets is up to standard.

You will play a pivotal role in ensuring the smooth operation of the SEA LIFE Melbourne café and retail outlets as well as enhancing every guests visit. You will provide world class service, both front-of-house and back-of-house, in a fast-paced environment that serves over 150,000 people annually.

Further Responsibilities Include

Provide world-class customer service to all guests

Working with the Supervisors to improve the operational process of the cafe and retail outlets

Support the café staff in other areas of the café to ensure a seamless operation

Ensure daily cleaning and organisational tasks are completed fully and on time

About You
To shine in this role, you will ideally:

Exceptional interpersonal skills with a high level of confidence in interacting with guests

Proven ability to multi-task and work on multiple projects simultaneously is necessary

POS experience is favourable

Previous experience in hospitality and upholding food & safety policies

Experience in Food prep and food handling highly favourable

Strong work ethic and the demonstrated ability to work within a fast-paced team-oriented environment keeping cool, calm and collected.

Availability on weekends, Christmas, new years and January are a must during our peak holiday period.

You are also a strong communicator and are able to build rapport across the business. Your ability to multi-task and have a flexible and adaptable approach along with the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.

Benefits

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Please let us know at  if you require any adjustments to the recruitment process to support your application.

Pay Range
Competitive