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Enterprise Planning Lead

2 weeks ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time $130,705 - $157,430 per year

**Enterprise Planning Lead

SNSW Grade: 9/10 ($130,705 - $157,430 plus super)

Employment Type: Ongoing Full-time

Location : Work from a SNSW approved location and with expectation to attend Sydney or Gosford for team days once a month

This role sits within the Planning and Enterprise team within Partnerships, Projects and Insights Division within SNSW.**

About the team

The SNSW Strategy, Enterprise Planning, and Change Management teams have come together to form the Enterprise Strategy, Planning and Change Team. Our goal is to ensure our people stay aligned, engaged, and informed about projects, initiatives, and events that may impact their day-to-day work.

By combining forces, the strategy team will work closely with the planning team to ensure that projects and initiatives are aligned with our overarching strategic objectives and provide visibility into any adjustments or changes to scope. Incorporating the change team provides a wholistic lens across the organisation and will allow the focus to be on supporting and guiding our people, ensuring they are well prepared, ready and engaged.

This integrated approach enhances alignment, communication, and readiness across the organisation.

About the role
The Enterprise Planning Lead is responsible for the planning of all projects across SNSW and the ability to deliver with respect to resourcing, policies, processes, programs and digital delivery.

The purpose of the Enterprise Planning Framework is to provide governance across all new initiatives that come through the Service NSW pipeline.

The process ensures our leadership teams have visibility on all new initiatives and can make informed decisions on the initiative priority. Taking into consideration factors such as funding, resource allocation, stakeholder scheduling expectations, impacts on our business processes and customer trust.

Your day-to-day

  • Manage the implementation and delivery of change programs and projects within the business applying sound project management principals and best practice methodologies
  • Provide expert advice on the end-to-end change strategy, communication, impact, change readiness, training needs and deployment plans
  • Manage projects and oversee the consistent application of the organisation's change framework and standards across all programs of work
  • Maintain an appreciation and understanding of the business, its challenges, and objectives and develop strong client and team relationships

Provide expert advice and information on emerging project issues and present recommendations
To be successful in this role you will demonstrate:

  • A good understanding of Demand Management and prioritisation. Familiarity with Portfolio Planning, Capacity Management, Project Lifecycle and Process Improvement.
  • Excellent key stakeholder engagement and management skills
  • Strong internal, external communication skills
  • Ability to thrive in a busy work environment while also supporting colleagues to achieve their outputs and pride yourself on attention to detail and possess the ability to meet deadlines
  • Ability to adapt, be fluid and positive in a team environment - be flexible, show initiative and respond quickly when situations change.
  • Outstanding organisational and time management skills and the ability to prioritise accordingly.

How to apply

If this role sounds like you click apply now and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience for the role.

Salary Grade 9/10, with the base salary for this role starting at $130,705 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 8 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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