Key Account Manager

At KONE, we bring buildings to life.

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Are you ready to elevate your career? As a Key Account Manager at KONE, you'll be at the heart of developing strategic, local customer relationships. Your mission is to maximize KONE's share of the customer's business by identifying innovative solutions and creating processes that add exceptional value to both KONE and our clients.

Responsibilities and Key Activities:

Customer Relationship Management:

• Lead the charge in managing local strategic accounts: As a Key Account Manager, you will be the primary point of contact for strategic accounts. This involves understanding the customer's business deeply, anticipating their needs, and ensuring that KONE's solutions align perfectly with their objectives.

• Ensure precision in customer data and hierarchies: Maintaining accurate and up-to-date customer data is crucial. You will be responsible for ensuring that all customer information, including hierarchies and contact details, is meticulously recorded and managed.

• Craft and execute detailed customer plans: Collaborate closely with unit management to develop comprehensive customer plans. These plans should outline strategies for engagement, growth, and retention, ensuring that all activities are aligned with the customer's goals and KONE's objectives.

• Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team

Sales:

• Create and seize opportunities: Work closely with account teams to identify and capitalize on opportunities within your customer base. This involves understanding the customer's needs, proposing relevant solutions, and driving the sales process from initial contact to final agreement.

• Share your insights and contacts: Leverage your knowledge and network to support other account team members in winning orders. Share valuable customer insights and contacts to enhance the team's overall effectiveness and success.

• Develop compelling value propositions: Craft value propositions that clearly articulate the benefits of KONE solutions tailored to the customer's specific needs. Highlight how KONE's products and services can solve their challenges and add value to their business.

• monitoring compliance, and optimizing contract performance to maximize profitability.

• Drive profitability: Enhance the profitability of the customer's business with KONE by implementing strategies outlined in the account plan. Focus on increasing revenue, reducing costs, and improving overall efficiency to achieve financial targets.

What we are looking for

• Minimum of 5-7 years in account management or a related field

• Strong communication and presentation skills

• Excellent organizational and time management abilities

• High level of computer literacy, including experience with CRM software

• Demonstrated ability to manage and grow client accounts

There's so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation

• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work

• Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space

• Grow with comprehensive learning and development programs covering a wide range of professional skills

The breadth of our business means career pathways both local and abroad. You'll be inspired by what's possible, using each new experience as a stepping stone to where you want to go.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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