Fraud Analyst

15 hours ago


Parramatta Park, Queensland, Australia AMP Full time $90,000 - $120,000 per year
Job Description:How you'll make an impact
  • Monitor transaction alerts and reports to identify any unusual activity and conduct detailed investigations, including any required escalation to the financial crime team
  • Proactively identify trends through data analysis and share findings with senior fraud managers and leadership as and when required
  • Work to a high standard, meeting strict timeframes whilst working under pressure
  • Communicate directly with members and customers as part of ongoing fraud investigations, with potential victims of fraud and scams to establish circumstances and gain additional information, before providing a fair and logical decision, with supporting rationale
  • Work as part of a team and support colleagues as and when required in order to reduce workload(s) and achieve member and customer expectations
What you will bring to the team
  • Previous experience in a fraud and/or a financial crime function preferably within wealth, banking and/or financial services
  • Experience and passion for providing consistent and outstanding levels of customer service
  • Understanding of the regulatory and compliance regime for Financial Services
  • Demonstrates a high level of curiosity and problem-solving skills, proactively solving complex issues to assist our customers and the business
  • Ability to identify and analyse data and suspicious trends and draw actionable conclusions
  • Effective written and verbal communication skills to support an empathetic listening and interacting approach with our customers and businesses via various platforms

AMP



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