ISOC Team Leader

- Unique opportunity to work in service operations and make an impact where safety, technology and national aviation services meet

- Lead a highly skilled and mission critical team through change

- Work with industry specific partners and Defence

- Full-time permanent role based in Brisbane

Summary

We're searching for an exceptional Team Leader to help our Integrated Service Operations Centre (ISOC) continue delivering critical technology operations that underpin aviation safety and national service delivery.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia's skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

As our ISOC Team Leader, you will be at the heart of our centralised service operations capability, leading a highly skilled team, maintaining real time situational awareness of mission critical systems, and driving coordination of technology incidents and service disruptions to maximise service availability.

You'll shape team capability, strengthen service excellence, and support the safe delivery of air navigation services across Australia. Typical hours of work will be between 7am-7pm, Monday to Friday.  As the position is supporting a 24x7 environment there may be a requirement for on-call.

Key Responsibilities:

Lead & Inspire

- Manage, coach, and develop a team of up to 16 FTE in a fast paced, service focused environment

- Promote positive performance management, professional development and certification uplift

- Build an accountable, engaged team culture aligned to Airservices' values

Drive Operational Excellence

- Oversee day‑to‑day ISOC operations and service delivery performance

- Maintain operational situational awareness of critical technology systems

- Drive major incident management and service restoration activities

- Support business continuity, resilience, and continuous improvement initiatives

Ensure Compliance & Reporting

- Uphold safety, risk, WHS, environmental and regulatory standards

- Contribute to knowledge management, documentation, performance reporting, and adherence to procedures

Collaborate Across the Organisation

- Partner with internal CTEO teams, vendor partners, Defence, BOM, and other industry specific stakeholders

- Coordinate issue resolution across complex multi‑vendor and technical environments

Please see the link below to view the full Position Description:

 ISOC Team Leader

The Person

You'll bring strong leadership, communication, and problem‑solving skills, backed by experience in technology operations or highly regulated, safety focused environments.

You combine clear judgement, adaptability, and an ability to drive outcomes, even in complex or ambiguous technical environments.

Desirable qualifications include:

- Engineering (Radio, Communications, Electrical)

- Computer Science or Information Technology

- Leadership or Management certification

- ITIL v4 Foundations (and preferably Create, Deliver, Support)

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian citizen as an Australian AGSVA security clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Talent Acquisition Advisor, Neethu Stephen at

How to Apply

To apply for this position please lodge an application online before Applications close 11:55pm AEST Sunday 01 February, 2026.