Customer Service Co-ordinator

3 days ago

Tamworth, New South Wales, Australia Crest Nicholson Full time $104,000 - $130,878 per year

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Crest Nicholson's Midlands Division are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth.

Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.

You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.

This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.

You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.

If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include:

  • 25 days annual leave
  • Private Medical Healthcare Cash Plan Options
  • Annual bonus scheme
  • Pension scheme
  • Sharesave scheme
  • Life Assurance
  • Personal Accident Insurance
  • Cycle to work scheme

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us 

  • Medical Receptionist

    2 weeks ago

    Tamworth, New South Wales, Australia Doctors and Co Full time $60,000 - $80,000 per year

    About Us:At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge...

  • Business Development Manager

    1 week ago

    Tamworth, New South Wales, Australia Linde Full time $80,000 - $120,000 per year

    Elgas LimitedBusiness Development ManagerTamworth (NSW), Australia | req25080Customer facing critical role with new business responsibilities.What you will enjoy doingYou will identify new business opportunities within existing geographical boundaries and win and secure profitable competitor customers as per branch budget targetsTarget and increase tonnage...

  • Customer Service Team Member

    7 days ago

    Tamworth, New South Wales, Australia Bunnings Full time $59,768 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...

  • Telstra Retail: Part Time Customer Service

    2 weeks ago

    Tamworth, New South Wales, Australia Telstra Business Technology Centre Perth South Full time

    Employment TypePermanentClosing Date20 Nov :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant TAMWORTHJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Sales

    1 week ago

    Tamworth, New South Wales, Australia Repco Full time $40,000 - $80,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout The RoleThis Casual role requires flexibly availability over 7 days; penalty rates apply on WeekendsAt Repco we want to ensure that each customer has a great shopping experience...

  • Customer Banking Specialist

    3 days ago

    Tamworth, New South Wales, Australia Commonwealth Bank Full time $60,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:Roster (part time hours per weekMonday12.00pm - 4.30pmTuesday12.00pm - 4.30pmWednesday12.00pm - 4.30pmThursday12.00pm - 4.30pmFriday12.00pm - 4.30pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS)...

  • Customer Banking Specialist

    3 days ago

    Tamworth, New South Wales, Australia Commonwealth Bank of Australia Full time $60,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:Roster (part time hours per weekMonday 12.00pm - 4.30pmTuesday 12.00pm - 4.30pmWednesday 12.00pm - 4.30pmThursday 12.00pm - 4.30pmFriday 12.00pm - 4.30pmDo work that mattersAs the public face of CommBank, the Retail Banking Services...

  • Service Manager

    5 days ago

    Tamworth, New South Wales, Australia Cummins Asia Pacific Full time $90,000 - $120,000 per year

    DescriptionOur culture believes inPOWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our...

  • Customer Delivery Driver

    2 weeks ago

    Tamworth, New South Wales, Australia Asda Full time $40,000 - $60,000 per year

    Job TitleCustomer Delivery DriverLocationTamworthEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week24Pay Rate£12.45CategoryRetail Hourly Colleagues, Sales StaffClosing Date16 September 2025About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...

  • Customer Delivery Driver

    1 week ago

    Tamworth, New South Wales, Australia Asda Full time $60,000 - $90,000 per year

    Job TitleCustomer Delivery DriverLocationTamworthEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week24Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date31 October 2025About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...