Showroom Sales

Showroom Sales & Administration

Tile Touch | Touch Surfaces | Waterloo, Sydney | Full-Time

We believe in thoughtful design, curated materials, and exceptional service — and that starts with the people on our team.

At Tile Touch & Touch Surfaces
, we specialise in architectural tiles and surface solutions sourced from Italy, Japan, Spain, and beyond. We're not a traditional tile shop — we're a design-led, detail-focused studio working closely with Australia's leading architects, designers, and builders. Our beautiful 330sqm showroom in Waterloo serves as a space for inspiration, collaboration, and genuine connection.

As we continue to grow, we're looking for a warm, organised and proactive
Showroom Sales & Admin Assistant
to join our team — someone who can manage day-to-day customer needs, keep the showroom running smoothly, and help us deliver a professional, polished experience from first contact to final delivery.

What You'll Be Doing

• Welcoming customers and helping them navigate our product offering in the showroom
• Supporting the team with administrative tasks including creating purchase orders, liaising with suppliers, and managing customer enquiries
• Answering phone calls, responding to emails, and helping customers with sales or service queries
• Booking couriers and working with our suppliers to confirm order dimensions, delivery details, and logistics
• Maintaining our website product listings (basic updates to stock, imagery, and information)
• Keeping samples updated and the showroom tidy, presentable, and inspiring
• Using tools like Freshdesk to stay on top of customer support tickets
• Assisting the Director with various operational and day-to-day business tasks

What You're Good At

• You've got great attention to detail and a can-do attitude
• You're friendly, professional, and confident communicating both in person and over the phone
• You're comfortable with basic computer tasks (Microsoft Office, email, web-based systems)
• You're organised and like keeping things running smoothly behind the scenes
• You're someone who shows up on time and follows through
• You don't need micromanaging — you take initiative and enjoy learning new things
• Bonus if you've worked in customer service, admin, or retail (especially interiors/design), but not essential

What We Offer

• A full-time role in a genuinely friendly and design-focused team
• A beautifully designed showroom space you'll enjoy working in every day
• A close-knit, down-to-earth work environment (no red tape, no drama)
• Opportunity to grow with the business — we promote from within
• Rooftop access for breaks and fresh air
• Competitive salary based on experience
• Immediate start available

Who This Role Suits

This is a great role for someone early in their career or looking for a fresh start in a creative, design-forward business. If you love working with people, enjoy organising things, and want to be part of a growing company that values quality over quantity — we'd love to hear from you.

Apply by emailing
with your CV and a short note about why you're a good fit.

• Let's build something worth representing — together.