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Partner Success Manager
3 weeks ago
Safewill is creating a digital ecosystem that makes end-of-life planning more accessible, personal, and relevant for modern Australians. Since launching in 2019, we've helped tens of thousands of people navigate some of life's most important and emotional moments - making us one of Australia's fastest-growing tech companies.
Backed by investors like Westpac's Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we're scaling rapidly and building products that meaningfully change lives. As we expand our footprint, we're hiring a Partner Success Manager to ensure enterprise partnerships thrive long after launch.
What you'll doThis is a hands-on, delivery-first role: you'll run the day-to-day, track performance, solve problems quickly, and surface insights that shape how we scale. You'll collaborate deeply with Product, Data, Operations, and our GTM team - becoming the steady, trusted connector between Safewill and our enterprise partners.
Partner Success & Execution- Serve as the primary point of contact for partners post-launch, managing coordination, communications, and issue resolution.
- Deliver partner success plans, run monthly reviews, and ensure alignment to partner objectives and member/customer outcomes.
- Monitor adoption, engagement, and performance using internal dashboards and partner analytics.
- Work cross-functionally with Product, Data, and Operations to manage queries, incidents, and enhancement requests.
- Lead regular partner check-ins to share progress, insights, and actionable opportunities for optimisation.
- Identify opportunities to increase utilisation, engagement, and commercial expansion.
- Support renewal and pricing conversations with the GM and GTM & Enablement Lead.
- Translate partner performance data into structured insights that influence product and commercial strategy.
- Feed partner requirements and market trends into internal roadmap discussions.
- Partner with the GTM & Enablement Lead on implementation and launch activities.
- Support handover processes, documentation, and internal enablement for smooth BAU transitions.
- Capture learnings to strengthen internal playbooks and onboarding workflows.
- 3+ years' experience in partner success, customer success, relationship management or enterprise account management in SaaS, fintech, or financial services.
- Demonstrated success managing complex enterprise relationships in operational or enablement-focused environments.
- Strong organisational and delivery discipline - comfortable managing multiple partners, dependencies, and details at once.
- Data-literate with the ability to interpret performance metrics, identify opportunities, and articulate impact.
- Excellent communication skills and confidence engaging senior stakeholders.
- Proactive, structured, and at ease in a high-growth, ambiguous environment.
Safewill's partnerships are scaling quickly - and this role sits right at the centre of that growth. Our foundations are strong, our product-market fit is proven, and the next frontier is execution excellence. You'll help build the systems, cadence, and polish that define how Safewill partners with some of Australia's most trusted organisations.
If you want to grow fast, work on meaningful problems, and be part of a company reshaping an entire category, we'd love to hear from you.
Apply now.
