Partner Success Manager

About AvePoint
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit

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At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you

About The Role
The
Partner Success Manager (MSP)
is responsible for driving adoption, retention, and growth across AvePoint's Managed Service Provider (MSP) partner ecosystem.

This role mirrors a Customer Success position, but operates at the
partner level
- ensuring our MSP partners achieve measurable success with AvePoint's solutions, remain highly engaged, and are supported to grow their own managed service offerings built on AvePoint technology.

The Partner Success Manager acts as the partner's internal advocate within AvePoint, coordinating across teams to deliver a premium partner experience, ensure timely resolution of challenges, and surface opportunities for further adoption and cross-sell.

Key Responsibilities
Partner Success & Retention

• Develop and execute partner success plans focused on onboarding, adoption, satisfaction, and retention outcomes.
• Monitor health and utilisation of AvePoint solutions across partner portfolios to identify risks and opportunities.
• Lead regular business reviews (EBRs) to evaluate performance, align on goals, and identify areas for improvement.

Relationship Management & Advocacy

• Act as the trusted advisor and internal advocate for MSP partners.
• Build and maintain strong relationships with key stakeholders, including partner executives, technical leads, and delivery teams.
• Represent the voice of the partner internally, ensuring feedback and insights inform AvePoint's product, program, and operational priorities.

Enablement & Engagement

• Coordinate partner enablement activities to accelerate capability and time-to-value.
• Keep partners informed on new product developments, features, and best practices.
• Drive participation in enablement programs, webinars, and events that strengthen partner engagement.

Expansion & Cross-Sell Identification

• Identify and qualify opportunities for cross-sell and upsell within existing partner portfolios.
• Collaborate with Partner Development Managers and Solution Engineers to develop strategies for growth and adoption expansion.

Operational Excellence

• Maintain accurate records of partner engagement and health metrics.
• Ensure partners see continuous value in AvePoint to reduce churn risk.
• Contribute insights and recommendations to improve partner programs, processes, and overall experience.

Essential
Education and Experience

• Minimum 3 years' experience in Partner Success, Customer Success, Technical Account Management, or related role in the  SaaS or MSP space.
• Strong technical understanding of the Microsoft Cloud ecosystem (Microsoft 365, Azure, Teams, SharePoint, etc.) and how MSPs build services around it.
• Demonstrated ability to engage business stakeholders in consultative conversations around operational efficiency, productivity, and strategic outcomes, linking technology adoption to measurable business impact.
• Proven ability to build and manage partner relationships that drive measurable outcomes.
• Excellent communication, interpersonal, and organisational skills.
• Ability to quickly learn and translate technical concepts for business audiences.
• A hands-on problem solver who's happy to roll up their sleeves to help partners onboard AvePoint solutions and reach their goals, while knowing when to bring in the right people, like the Support team, to get the job done.

Desirable

• Experience within the Microsoft Partner ecosystem or similar SaaS partner programs.
• Exposure to data protection, backup, governance, or information management solutions.
• Bachelor's degree in a relevant discipline (preferred but not essential).

Benefits we offer:

• Competitive market-based compensation
• Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
• Work life balance through hybrid working model of 3 days a week in office
• Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day)
• Private Health Insurance
• Mobile Phone Plan Reimbursement
• Tuition Reimbursement
• Dedication Awards
• Employee Referral Program
• much more

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Please note that all applications will be reviewed January 2026
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.