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Project Support Services Manager

2 weeks ago

Darwin, Northern Territory, Australia Service Stream Full time

We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.

We have a role available for a
Project Support Services (PSS) Manager
to join our Defence division and support this contract. This is a permanent full-time position that could be based at any of the main defence bases in the Northern Territory.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries -
we keep communities connected.

Your next role comes with these perks:

  • Flexible working - all flexibility requests are genuinely considered and this role offers hybrid working.
  • Career development – we offer growth opportunities and support internal mobility. You will have access to skill enhancement through our online learning system and onsite training. Mentoring and leadership development programs may also be available.
  • Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
  • Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
  • Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. You will play a key role in building the culture of our new team.

About the role

You will lead a team of PSS Coordinators and Administrators responsible for ensuring the delivery of project support services across multiple defence bases. This role is accountable for the PSS function meeting Defence and contractual deliverables.

Your key responsibilities will include:

  • Engaging with project stakeholders to ensure clear understanding of project progress delivery requirements and providing advice on its construction and maintenance.
  • Enhancing the performance of PSS by monitoring and tracking internal metrics to ensure operational efficiency.
  • Leading and enhancing PSS and handover-takeover (HOTO) processes to ensure requirements are delivered in accordance with Defence policies and procedures.
  • Developing strong stakeholder relationships with base management teams, PAS teams, project delivery agents (PDS, CFI, NPS), and the internal project team, identifying areas for improvement and optimisations for service delivery.

About you

Our ideal candidate will have:

  • Extensive experience in project management or project support roles, preferably within Defence or similar environment.
  • Experience in engaging and managing relationships with a wide range of stakeholders.
  • Proven track record of leading process improvements and ensuring compliance with regulatory and contractual requirements.
  • Tertiary qualification in Project Management, Business Administration or a related field.
  • Certification in Project Management (PMP, PRINCE2, or equivalent) would be advantageous.

You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

How to apply

Please submit your interest with the apply button. Applications may be reviewed before the closing date, so please don't hesitate to apply

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications are unable to be accepted via email. If you require any reasonable adjustments to the recruitment process, please email