Service Advisor, Newcastle

2 days ago


Mayfield West, New South Wales, Australia Tesla Full time $60,000 - $80,000 per year

What to Expect

Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, emails along agreed KPI's
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred, Automotive Retail experience a Bonus
  • Must have and maintain a valid driver's license and an acceptable and safe driving record
  • Must have two years of driving experience

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.


  • Executive Assistant

    4 days ago


    Mayfield West, New South Wales, Australia Catholic Diocese of Maitland-Newcastle Full time $60,000 - $90,000 per year

    Posted: 28/08/2025Closing Date: 10/09/2025Job Type: Permanent - Full TimeLocation: Newcastle WestJob Category: Administration & Office SupportJoin a Mission-Driven Team as Executive Assistant – Religious Education & SpiritualityPermanent Full-TimeAre you an experienced Executive Assistant looking to make a meaningful impact? The Catholic Schools invites...

  • Assessor - Nursing

    3 days ago


    Mayfield West, New South Wales, Australia TAFE NSW Full time $88,922 - $100,478 per year

    TAFE NSW: A career of life-changing impactAssessorNewcastle campusPermanent Part Time 21 hours per week$100,478 package includes salary ($88,922) – pro rata, employer's superannuation and annual leave loadingAt TAFE NSW, we are dedicated to life-changing impact.That's why we offer world-class training and education that delivers the skills needed for the...


  • Waratah West, New South Wales, Australia NAB Full time $60,000 - $90,000 per year

    Branch Customer Advisor – Banking – Newcastle WestAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else....

  • Scullery Attendant

    3 days ago


    Mayfield West, New South Wales, Australia The Wests Group Australia Full time

    About us The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...


  • Mayfield West, New South Wales, Australia Central Coast Amaro Pty Ltd Full time $45,000 - $60,000 per year

    Bar Mellow is looking for a strong shift supervisor to assist build and grow the brand/bar further, expanding into large events and more. Bar Mellow is a cosy bar located in Newcastle West NSW, we pride ourselves in warm inclusive service and high-quality wine & cocktails alongside a delicious bar food program.Ideally you will have proven success in a...


  • Mayfield West, New South Wales, Australia ANZ Full time $90,000 - $120,000 per year

    Req ID: 102177Department: DSI Emerging CorporateDivision: Australia CommercialLocation: Newcastle WestAbout UsIf you're looking for more satisfaction from your commercial banking career, you need to be looking at ANZ. Because for us, commercial banking is about relationships. It's how we give our customers the tailored support they rely on, whether starting,...


  • Mayfield West, New South Wales, Australia The Pet Shop Boyz Full time

    Retail Sales Superstar WantedThe Pet Shop Boyz in Mayfield West, Newcastle NSW, are on the lookout for a retail legend to join our team.If you're a natural at sales, love working with people & pets, and know how to deliver next-level customer service, this is your chance to shine. Pet shop experience is great, but not essential — we're after someone with...


  • Mayfield West, New South Wales, Australia Tesla Full time $60,000 - $80,000 per year

    What to ExpectAre you ready to kickstart your career in the automotive industry with one of the world's most innovative companies?Tesla is now hiring Apprentice Vehicle Technicians for our 2026 intake. This is your opportunity to enter the fast-growing world of electric vehicle (EV) servicing, learn from expert Tesla technicians, and undergo comprehensive...


  • Waratah West, New South Wales, Australia Catholic Diocese of Maitland-Newcastle Full time $60,000 - $80,000 per year

    Posted: 24/09/2025Closing Date: 12/10/2025Job Type: Permanent - Full TimeLocation: Newcastle WestJob Category: Administration & Office SupportAdministrative Assistant – Religious Education & SpiritualityAre you an organisational superstar who loves keeping things running smoothly?The Catholic Schools Office, Diocese of Maitland-Newcastle, is looking for a...

  • IT Project Manager

    5 days ago


    Waratah West, New South Wales, Australia The Catholic Diocese of Maitland- Newcastle Full time $90,000 - $120,000 per year

    The OpportunityTechnology Services is seeking an IT Project Manager to lead the governance, planning, and delivery of IT initiatives. This role encompasses a wide range of projects, including infrastructure, core business applications, and more, ensuring successful outcomes across the organization.This position offers the opportunity to work in a fast-paced,...