Virtual Care Support Officer

Company description:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Job description:

Northern Health are seeking applications from motivated and suitably experienced Virtual Care Support Officer to join the virtual Pulmonary Rehabilitation team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our five main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre, and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park and Coburg.

About the Role:

This is an exciting opportunity to contribute to the establishment of the statewide Virtual Pulmonary Rehabilitation (VPR) Service, the first of its kind in Victoria. The service is designed to improve health outcomes and equity by providing people living with chronic lung conditions access to high-quality, person-centred rehabilitation without the barriers of distance, mobility, or digital literacy.

As a Virtual Care Support Officer, you will be at the frontline of this innovative model of care. You will:

• Support patients and carers to access and navigate the My App and digital care pathways.
• Provide practical assistance and troubleshooting to enhance digital confidence and engagement.
• Deliver administrative support including appointment scheduling, referral coordination, patient record management, correspondence, and equipment distribution.
• Work as part of a multidisciplinary team alongside allied health, nursing, medical and CLEO staff to ensure seamless, person-centred care.
• Help reduce barriers to care by supporting patients with low digital literacy, culturally and linguistically diverse backgrounds, and those experiencing inequities in access.

This role combines digital health, patient engagement, and administrative expertise to enable safe, efficient, and innovative healthcare delivery.

To be successful in this role you will have:

• Strong digital skills and confidence with apps, devices, and systems, and the ability to assist others in building digital literacy.
• Excellent interpersonal skills with empathy, patience, and cultural sensitivity in supporting patients from diverse backgrounds.
• Demonstrated administrative experience, with attention to detail in scheduling, records management, and correspondence.
• Commitment to equity, inclusion, and safe, person-centred care.
• The ability to work flexibly, adapt to new systems, and contribute to a culture of continuous improvement and innovation.

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to the Position Description. Alternatively, you can contact Kathryn Barker, Virtual Pulmonary Rehabilitation Service Lead at

Applications close on 30th October 2025

We offer:

We offer a range of benefits to support and reward staff both personally and professionally, which includes:

· Health and Wellbeing programs, including our 'Thrive' program

· Flexibility in the workplace and extra leave options and support

· An inclusive and culturally safe space

· State of the art facilities and campus partnerships

· A commitment to ongoing professional development through our 'Learning Labs'

· Access to salary packaging, EAP and our online library

For a glimpse of life at NH, click here.

Work with us Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.

All employees of Northern Health must comply with the health service's Staff Health / Workforce Immunisation procedure (as amended from time to time) together with any relevant State Government and Departmental directives. This requires all employees to be vaccinated for various diseases such as, but not limited to influenza