Allied Health Assistant

About the role

Join Australia's leading active over 50's community.

This is an exciting opportunity for an accomplished Allied Health Assistant to further their career , building a thriving community at 'Club Active' by providing an outstanding experience to new member's joining us to "change the way you age".

Build connections. Drive results. Support our mission to change the way people age.

Club Active is expanding, and we're on the lookout for a proactive, detail-oriented Assistant to join our Client Relationship team. If you're organised, confident on the phone, and passionate about helping people take their first step towards better health — we want to hear from you.

About Club Active

Club Active is Australia's leading active health and fitness community. Our facilities are designed exclusively for the over-50s, combining allied health with functional training in a welcoming, supportive environment. Our mission is simple — to help people live longer, stronger, and healthier lives.

About the Role

We're recruiting for a full time, part-time or casual assistant to support our Client Relationship Coordinator. In this role, you'll be at the frontline of our lead and referral process — making calls and following up new enquiries.

You'll work closely with the CRC to action leads quickly, process referrals, and provide operational support that allows the CRC to focus on training, strategy, and club support.

You will bring energy and passion to the role and help build community within our clubs, you'll be responsible for providing exceptional customer service to engage and motivate our community.

With ongoing training and coaching provided, the ability to show empathy and understanding towards our member's and maintaining outstanding levels of member satisfaction will be integral to your success. Your duties in this role will include but are not limited to:

• Contact and follow up with new opportunities to maximise positive recommendations to our clubs.

• Process and upload referrals into our CRM systems (Splose and Gym Sales)

• Assist with opportunity management and weekly follow-up tasks

• Communicate any opportunity trends or insights to the CRC

• Support the CRC on key contact days to ensure all opportunities are actioned quickly

• Build strong, positive relationships with new and incoming member's

• Support administrative operations of the clinics
• Create and maintain positive relationships with all community stakeholders
• Field any feedback or queries from our community
• We are very much a community and take great pride and joy in making a positive impact in our members' lives

Requirements

• Certificate IV in Leisure and Health (desired but not required)
• Previous experience in a similar role

• Strong customer service and/or sales skills

• Excellent communication and follow-up abilities

• Background of medical or allied health preferred

• Experience in a clinical environment highly desirable

• Familiarity with CRM systems (Gym Sales, Splose or similar) an advantage

• A positive, professional attitude and willingness to learn

About You

• You are an enthusiastic and proactive person. You are known as someone who 'gets things done.'
• You have a keen interest in health & wellbeing and love helping people to improve their lives.
• You have previous sales & admin experience and enjoy working in a results-driven culture.
• You are self-motivated and are someone who regularly takes initiative.
• A love for building community and forging strong relationships.
• Full Time, Part Time and Casual roles available for the right candidate.

If you're ready to bring your organisational skills, people-first approach, and attention to detail to a role that makes a difference — we'd love to hear from you.

Please forward your current CV and Covering letter with your application and we will be in touch