Team Lead Business Services

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life's journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the role

An exciting opportunity exists for an experienced Team Lead – Business Support to join our Aged Care Services team. This position provides strategic and operational leadership across business support, administrative and reporting functions, ensuring systems and practices are efficient, compliant, and aligned with the delivery of high-quality, person-centred care.

In this role, you will be responsible for streamlining business and administrative processes to improve efficiency and effectiveness, overseeing accurate and timely billing and claims to maximise revenue and support cash flow, and ensuring the delivery of trusted, timely reporting that provides a single source of truth for operational and financial performance. Working collaboratively with key internal and external stakeholders, you will establish feedback mechanisms to identify, understand and resolve complex business challenges, driving continuous improvement across the service.

The Team Lead will also play a key role in the development, implementation and enhancement of systems, processes and tools that demonstrate compliance with all relevant legislative and regulatory requirements. A strong focus on quality improvement, innovation and evidence-based practice will underpin your leadership approach, supporting improved service outcomes for clients and operational excellence for the organisation.

This position manages a team comprising Business Support Officers and Business Support Administrators with responsibilities shared across our West Perth Head Office and Wembley site.

About you

We are seeking a motivated and capable leader with demonstrated experience in managing business support or administrative functions within a complex service environment. Strong analytical, organisational and communication skills, together with a proven ability to lead teams, optimise processes and use data to inform decision-making, will be essential to success in this role. Experience within the Aged Care or community services sector will be highly regarded.

Key skills will include:

• Tertiary qualification in a relevant business, management or information technology discipline (or equivalent experience)
• Strong project management skills across the project lifecycle.
• Ability to interpret legislation, standards and policy, and translate into practical systems/processes.
• High level analytical skills with proficiency in spreadsheets and data/reporting systems.
• Excellent interpersonal, communication and conflict resolution skills (including de‑escalation).
• Proven team leadership, coaching and performance management capability.
• National Police Clearance (obtained within the last 6 months)
• Drivers licence

About the benefits

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

As a valued team member, you'll also enjoy access to:

• Not for profit Salary Packaging options up to $18,000
• Childcare discounts for your little ones
• Options to purchase additional leave
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

To Apply

Click "Apply Now" to visit our website and submit your application. Applications close on 7th December 2025, but don't wait—apply early, as the recruitment process may begin before the closing date.

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process reach out to us at  we would love to hear from you. Please note all other applications must be received via the online portal to be considered.

At MercyCare, every person matters.

With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.