Relationship Manager

Company Description
Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country's #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia's #1 digital mortgage brand, Lendi.

Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life's biggest financial decisions.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Lendi Group's loan book is more than $100b and it was named Australia's Aggregator of the Year for 2024

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We're passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone's unique identity.

To learn more about life at Lendi Group check out our blog:

About The Team
In this role, you'll lead and support franchisees across your New South Wales region, embedding best-practice sales disciplines, driving adoption of key Lendi Group initiatives, and championing exceptional customer experiences. You'll operate as a trusted business partner and change leader, playing a critical role in accelerating growth and performance.

A typical week includes a mix of office and field time: Mondays are generally office-based, Tuesday to Thursday you'll be on the road (with in-store visits often starting around 10am), and Fridays are commonly worked from home.

Your region will be
NSW4
, covering areas south of the CBD and Parramatta Road, including the Eastern Suburbs, Inner South, Sutherland Shire, Canterbury–Bankstown, and the Liverpool–Campbelltown corridor.

Job Description
As a
Retail Business Consultant / Relationship Manager - NSW/ACT
, you will:

• Coach franchisees to deliver business plans, sales performance, and operational excellence.
• Drive growth in store count, broker count, and customer satisfaction.
• Implement the State Market Representation Strategy to expand Aussie's retail footprint.
• Partner on recruitment, onboarding, and lifecycle management of brokers.
• Act as a change leader, embedding new tools, systems, and strategic initiatives.
• Ensure compliance with franchise agreements, operational benchmarks, and regulatory standards.

Qualifications
What we're looking for:

• 5+ years in sales leadership, franchise management, or complex retail networks.
• Proven ability to coach, influence, and inspire teams across multiple locations.
• High commercial acumen with data-driven decision-making skills.
• Knowledge of mortgages, lending, property, or complex retail services desirable.
• Exceptional relationship-building and change leadership experience.

Additional Information
Why Join us?

• Enjoy the flexibility of remote working arrangements. We offer a highly flexible hybrid structure with an attractive WFH/Office split.
• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week's Loyalty Leave each year after reaching 3 years' service.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Feeling like you don't meet all the skills listed? That's ok; we are always on the lookout for different skills, experience, and qualities and so we'd still like to hear from you.