Relationship Manager

Relationship Manager

• Location: Sydney, NSW. Victorian considered.

• The Youth Impact Foundation employs its staff under the Social, Community, Home Care and Disability Services Industry Award. This job is classified under this award as Level 3.

Our Story

The Youth Impact Foundation is dedicated to Australia's young people and the charities supporting them. The Youth Impact Foundation is the central organisation that houses several subsidiary charity brands under a model that allows charities to do their best, highest value work, living out their vision or delivering programs, rather than being in the day-to-day details of running their organisation. Several brands operate under the The Youth Impact Foundation umbrella, each with their own rich history prior to joining the Foundation, check out all of our brands here:

About the Role

You will be employed under The Youth Impact Foundation, with your primary responsibility being relationship management.

At The Youth Impact Foundation, Relationship Managers are dynamic and support one or more brands within the organisation as needed. With stakeholders, you will be the main point of contact throughout all steps of product and service delivery for the relevant brands you represent.

Your role will focus on the following detailed functions.

Specifically, you will:

• Manage inbound leads - action and conversion of warm inbound leads.

• Lead outbound sales - responsible for stakeholder outreach and outbound cold lead generation and conversion. (Call lists, leads and customer profiles are provided).

• Manage new and existing clients through the point of purchase, in the lead-up to events and programs, as well as afterwards.

• Develop and maintain an in-depth knowledge of all Youth Impact Foundation Brands, impact, and offerings for young people, schools, and community organisations.

• Complete effective and detailed CRM management of all new stakeholders, sales, leads, and purchases.

• Work as part of the sales and relationships team to implement strategies that help The Youth Impact Foundation to grow.

Our Ideal Candidate:

• Mission-driven and relational, with a genuine passion for helping young people thrive
• Organised and proactive, thrives in fast-paced settings, manages tasks independently, and focuses on outcomes with grit (we are a very ambitious organisation who love what we do and work hard to make it happen)
• Confident communicator, target-driven, comfortable on the phone and cold calling, and committed to representing our brands with care

Our Values

• Serve outside the spotlight

• Be daring

• Put your relationships first

• Heart centred

• Better never stops

• Celebrate quirk, bring joy

• Embrace your story

Location

Employees have flexible working arrangements with hybrid work available based on job role and requirements.

The preference is for an employee based in Sydney, however candidates based in Victoria may be considered.

Employee Benefits

We pride ourselves on our heart-centred culture and believe in building each other up by affirming the good in one another and putting relationships first. By joining our Team you will have the opportunity to:

• Work closely with stakeholders to help their young people lead themselves and with others, whilst also building protective factors for their wellbeing.

• We have flexible working arrangements, including in-person office time and flexible working-from-home arrangements.

• Be part of a passionate and dedicated team that seeks to make a difference in our world.

• Annual team retreats, and other events designed to build relationships and reconnect with our vision.

• Generous NFP salary packing ($15,900 tax-free) plus meal and entertainment benefits.

• 5 days of Volunteer Leave per year

Additional Information

The Youth Impact Foundation is a child-safe organisation and takes safeguarding and child safety extremely seriously. All staff that work for The Youth Impact Foundation must ensure adherence to a set of policies and practices that are designed to protect and care for all the young people we come into contact with.

It is a requirement that you have the following:

• A current paid employee NSW/VIC Working with Children Check (if you don't already have one, you have a willingness and ability to get one. Job offers are conditional on having a valid check).

• Willingness to have a police background check carried out on your behalf to ensure you meet our strict working with children requirements.

• You must not have any criminal offences prohibiting you from working with children or being barred from working with children in any global jurisdiction.

To Apply

The application and selection for this role will take place across the following steps:

Step 1: To apply, attach and submit your Resume and Cover Letter (bonus points if cover letter includes a random fact about you).

Step 2: Candidates will be contacted and follow the below stages:

• Phone interview.
• First Face-to-face interview
• Second Face-to-face interview
• Candidates notified of the outcome

Reminder - As a part of this step of the interview process, you will be required to undertake a National Police Check. 

Please note, due to the holiday period, the team will not be vetting or conducting any interviews, but will formally begin the hiring process upon return from the 5th January 2026.

If you wish to make contact with our team before, or during your application, please reach out to or