Care Partner – Mackay

• Permanent Part-time – 20 hours per week
• Ongoing training and development opportunities
• $38.65 per hour plus generous salary packaging options to increase your take home pay

About CatholicCare Central Queensland

CatholicCare Central Queensland is a leading community service provider local to Rockhampton. Specialising in the delivery of a wide range of quality social services including aged care, disability care, counselling, psychology, family relationship support and mediation and domestic and family violence response. CatholicCare Central Queensland offers diverse and rewarding careers in busy and dynamic environments.

Primary Objective

The Care Partner is responsible for supporting a defined portfolio of clients within the various Community Care funding subsets. The role serves as the primary contact point for clients whilst supporting them to maintain their health and wellbeing. Furthermore, the role provides comprehensive oversight of the Client Service Delivery Agreements, ensuring exceptional customer service and facilitating clients' understanding of available program funding and services.

The Care Partner works in partnership with clients to identify their individual goals and collaborates with their service team to consistently deliver high-quality care that aligns with these objectives. Additionally, the Care Partner plays a crucial role in driving business growth through strategic sales initiatives.

Key objectives of this role include:

• Provide information, support and referrals and complete appropriate intake processes and assessments;

• Develop personalised care plans with the client, which address the clients' unique care needs, and outline how services will support them achieve their goals;

• Ongoing monitoring of clients' progress against the identified care goals, conducting reviews and assessments needed to ensure full support;

• Collaborate with service coordinators to secure appropriate service bookings that align with clients' identified goals;

• Oversee client budgets to ensure services are delivered in compliance with legislative guidelines; and

• Ensure clients can exercise choice and control within the framework and structure of their funded programs.

The Care Partner ensures that all services are provided in accordance with the standard of care as per the relevant funding body as articulated in the relevant program manual.

Qualifications and Experience

Essential:

• Minimum two (2) years' demonstrated experience in care management, working within the Disability, Aged Care or broader Community Care sectors;

• Demonstrated experience supporting individuals through the development of care goals and personalised care plans; and

• Current C or CA class Driver's license (QLD).

Desirable:

• Formal training in Case Management through a recognised course/program.

Core Competencies

• Exceptional verbal and written communication skills, enabling clear and effective interaction with clients, families, and stakeholders, including those with limited capacity;

• High level of accuracy in managing client records, contracts, and financial documentation;

• Outstanding level of problem solving and decision making to identify client needs and make informed decisions in line with ethical standards and corporate policies and

procedures;

• Sound level of practical application of the cultural, religious and individual differences of clients and the families / supporters;

• Demonstrated competency in developing and implementing sales strategies to attract new clients and expand service offerings; and

• Ability to provide exceptional client experience through responsive service and continuous improvement.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.

What to Do Next

To apply for this position, please submit the following documents:

• Your current resume
• A cover letter clearly addressing the key aspects and requirements of the role

Please note: Early applications are encouraged as shortlisting and interviews may occur during the advertising period.

Apply today for a career that helps to support and improve the lives of our clients