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Welcome Manager

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Melbourne, Victoria, Australia Marriott International Full time $90,000 - $120,000 per year

Additional InformationFull Time

Job Number

Job CategoryRooms & Guest Services Operations

LocationW Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000

ScheduleFull Time

Located Remotely?N

Position Type Management

Are you excited to work and create epic moments for guests at our multi-award-winning venues?

Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

About the Department

The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

With design nods to Melbourne's laneways and Batman's lair, our guests will be arriving in style and stealing the scene when they pull up in Wheels. Our Wheels talent put their spin on the norm, helping to ramp up the experience for guests as they arrive and depart via WHEELS.

Why Choose W Melbourne?

  • Competitive Salary and Reviews: Benefit from a competitive salary with merit increase and performance bonus every March.
  • Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
  • Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
  • Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
  • Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU
  • Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
  • Community Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
  • Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.

What We Expect of You

  • Previous Front Office leadership experience in a luxury or lifestyle hotel.
  • Demonstrated experience with OPERA PMS is a plus.
  • A natural leader with a confident, proactive, and inspiring presence.
  • Keen to take on new challenges and grow within your career.
  • A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.

A Glance at What You Will Do

  • Responsible for all Welcome functions and talent as well as security functions of the hotel
  • Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
  • As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
  • Works to establish a safe and secure environment for all guests and associates
  • Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
  • Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.