General Manager

Location: Wagga Wagga or Sydney (or elsewhere within Sureway's footprint, for the right candidate)

Reports to: Chief Operating Officer

About the role

As our General Manager of Inclusive Employment Australia, you will lead the rollout and delivery of this exciting new program across ACT, NSW, QLD, SA, VIC and WA, spanning both regional and metropolitan communities. With a team of over 400 staff and six experienced State Managers, this role offers the opportunity to shape one of the largest Inclusive Employment Australia initiatives in the country. Following our recent tender success the team has more than doubled in size, bringing both the challenge and reward of embedding new systems, processes and ways of working.

Reporting to the Chief Operating Officer, you will play a pivotal role in aligning people, performance and purpose. You will focus on cultivating a high-performance culture that is firmly rooted in values, while embedding sustainable practices and ensuring the delivery of quality, compliant services. Beyond establishing the foundations, you will drive ongoing performance and profitability, ensuring this program delivers meaningful outcomes for participants while strengthening the organisation's long term success.

Key responsibilities

• Create and communicate a compelling vision for staff that outlines a clear strategy, translating complex goals into clear, attainable targets that inspire team buy-in and sustained engagement.
• Implement operational plans that deliver on organisational and portfolio level strategy.
• Ensure performance results across national service delivery is ahead of national average and / or competitors.
• Drive consistent, high quality service delivery by embedding effective procedures and processes across all areas of operation.
• Deliver sustainable profitability through effective financial oversight, operational efficiency and identifying opportunities for growth.
• Oversee reporting and operational performance metrics, adjusting strategy where required.
• Ensure compliance with legislative, contractual, and regulatory requirements.

Skills and experience

We are seeking an experienced leader who is:

• Experienced in leading the rollout of new programs and contracts, establishing systems, processes and culture with a track record of sustained high performance.
• Skilled in managing large, geographically dispersed teams and fostering leadership capability across multiple levels of the organisation.
• An exceptional communicator with strong relationship building skills. Able to influence, advise and engage with diverse stakeholders.
• Demonstrated experience delivering high quality, compliant services within complex contracts and diverse participant cohorts.
• Commercially astute with expertise in financial oversight, operational performance monitoring and driving sustainable profitability.
• Adept at embedding effective operational processes and systems that enhance service quality, efficiency, and customer satisfaction.
• Strategic and forward thinking with the ability to identify opportunities for growth, manage risks, and implement innovative solutions aligned to organisational purpose and values.
• Experience working with employment services and disability related contracts, with a deep understanding of governance, compliance and sector requirements.

Benefits

Competitive salary with performance-based incentives.

• Flexible working environment with a focus on work life balance.
• A supportive and dynamic team environment.
• Opportunities for professional development and career growth.
• Access to ongoing training and industry networking events.
• Birthday leave – a paid day off for your birthday.
• Additional week of leave after 3 years of service.

Organisation Details

Sureway is a values-driven organisation founded in regional NSW more than 30 years ago. Our purpose: Changing Lives, Building Stronger Communities ensures we deliver quality Employment, Training, and Health services across ACT, NSW, QLD, SA, VIC and WA. In the last 3 years we have supported over 45,000 people and we pride ourselves on delivering high quality services that make a real difference.

This position requires the successful applicant to undertake a National Police Check, Working with Children Check and relevant state-based screens. Applicants also must have the right to work in Australia.

We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.