Major Loss Specialist

Job Type: Permanent - Full Time

Location: Brisbane, Queensland

Job Category: Insurance & Superannuation

Job Description
Are you ready to grow your career in Insurance?
Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with

The Major Loss Specialist is responsible for managing high-value insurance claims from start to finish, ensuring compliance, efficient resolution, and exceptional customer service. This role involves analysing complex cases, collaborating with specialised teams, and implementing strategies to optimise claim outcomes.

So, what's the job?

• You'll assess claims in line with best practices and relevant guidance, including the Claims Audit Charter.
• You'll minimize claim costs by ensuring accurate settlements and timely recovery referrals.
• You'll leverage preferred Cost Containment services to secure optimal savings on large unpaid US and Canadian bills.
• You'll deliver exceptional customer service to both internal and external stakeholders within company guidelines.
• You'll be managing high-cost and high-risk claims, so you've got to be resilient.
• You'll have excellent communication skills and the ability to tailor your style depending on the audience

And what are we looking for?

• You'll bring knowledge of the Insurance Contracts Act and General Insurance Contracts Act as applicable to the role.
• You'll have experience as an Insurance Claims Officer or Specialist (minimum 12 months preferred).
• You'll demonstrate strong skills in complaint resolution, along with excellent written and verbal communication.
• You'll understand insurance processes and legislation, supported by a working knowledge of Microsoft Office.
• You'll have strong attention to detail and the ability to manage time effectively while working under pressure.

So, why choose us?
We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility
. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.

Career growth.
We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community.
We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.
We'll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today

Diversity and inclusion.
We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together
To learn more about working at Zurich Cover-More, check out our careers and benefits page