Student Integrity and Complaints Manager

About the role:

We have an exciting opportunity to work at Box Hill Institute as our Student Integrity and Complaints Manager. This is a full-time, ongoing opportunity based at our Elgar Campus however travel to Lilydale and City Campuses will be required. This position forms part of the Academic Governance team.

Within this role you will be responsible for the effective management and end to end processes of all student and customer complaints, misconduct, integrity and risk mitigation for Box Hill Institute students. You will be investigating complaints, interpreting and evaluating evidence, preparing detailed reports and providing recommendations in consultation with our legal, child safety and workplace relations teams. The ability to communicate with compassion and empathy with students and relevant stakeholders is essential for success in this role.

As the Student Integrity and Complaints Manager, you will oversee the student conduct and complaints management framework and processes including embedding risk-based triage systems and policies. This role will provide high level support to our students as well as providing advice, guidance and training to managers relating to student conduct and complaints.

This position

About you:

• Your values align to ours. Together we are curious, trustworthy and compassionate
• Qualification in education, legal, social work or related field, and extensive experience in student integrity, complaints & conduct management
• Investigations qualification (Highly Desirable)
• Demonstrated end to end investigative experience within the Educational sector.
• Exceptional written and verbal communication skills, with a track record of preparing and delivering comprehensive reports, submissions and briefings to executive management and regulatory bodies
• Substantial knowledge of best practice complaints management processes and relevant legislations
• Demonstrated skills and experience in conflict/dispute resolution management including mediation and conciliation
• Highly developed decision making skills and resilience in handling sensitive and confidential issues in accordance with ethical standards
• Digital literacy and systems proficiency: Confident use of the MS Office suite and other systems for case management and dashboards reporting using structured data.
• Highly-developed relationship management and consulting skills, including the ability to interact, influence and negotiate with a variety of customers and stakeholders
• Proven ability to work within broad direction and autonomy
• Victorian Working with Children Check
• National Police Check

About us:

We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Staff benefits:

We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. This includes but is not limited to:

• Flexible work arrangements
• On-site parking
• Career progression opportunities and reward & recognition programs
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 14 weeks paid Parental Leave
• Access to health & wellbeing benefits and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Novated leasing and salary packaging
• Support student learning at our Barbershop with $5 haircuts, shaves and grooming as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Executive Director, Academic Governance Sue Spozetta via

Applications close: 5pm Sunday 21 September 2025

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.