General Manager- Training

• Use your extensive leadership experience to lead bold systemic change, building sector capability and awareness
• Design and deliver impactful education programs, mobilise volunteers and forge critical partnerships
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave

Role Purpose

The General Manager, Training & Sector Capability plays an important role in building organisational and sector capability to better respond to those experiencing family violence and/or financial hardship. Reporting to the Executive General Manager, Good Shepherd Institute, this role leads the strengthening of organisational and sector capability through the design and delivery of training and development initiatives, as well as the strategic involvement of volunteers and placement students. The role oversees the delivery of the child and youth services education programs and supports the centring of lived and living experience in all GSANZ's work.

The Institute is focused on driving bold and audacious systemic change, based on the insights of lived experience and practitioner wisdom, through policy, advocacy, research, innovation, training and education. This role is key to building the partnerships and capability that will help drive this change.

Key Responsibilities

• Lead and manage the design, development and delivery, internally and externally, of training programs and initiatives that build awareness, understanding and capability to recognise and respond to family violence and financial hardship in a trauma-informed way
• Support work, internally and externally, to elevate and respond to the voices of lived experience of family violence and financial hardship, and strengthen capability to work with and support people with this experience
• Lead and manage the strategic recruitment and involvement of volunteers and placement students to expand capability to support GSANZ's work, offer meaningful experiences to volunteers and students, and strengthen engagement with corporate partners, learning institutions and the community
• Lead the implementation and continuous improvement of the child and youth services education programs, informed by the voices of young people
• Identify opportunities, and create and strengthen partnerships with corporates, government, philanthropic and community organisations, to expand and deepen GSANZ's work and influence systemic change

About you

• Tertiary qualifications in social sciences, human services, psychology or business or equivalent experience
• Minimum of 5 years' experience in executive-level roles responsible for designing and delivering training programs and initiatives to build workforce capability
• Experience working with volunteers, interns or students
• Experience working with people with lived or living experience of family violence or financial hardship
• Sound understanding of the priorities, challenges and trends in the family violence sector
• Proven leadership experience driving strategic and operational change

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Hybrid working arrangement with opportunity to WFH 1 day a week
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.

Applications are considered as they are received. APPLICATIONS CLOSE: 26 October 2025

To view the position description click please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.