Control Room Officer

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security's journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

* Location: Melbourne CBD

* Full-time, 12-hour rotating shifts (6:30 AM - 6:30 PM or 6:30 PM - 6:30 AM)

* 24/7 availability

* Pay rate at Level 5

* Previous experience (Control Room Operator) in the security industry is essential.

* Qualifications: Security Licence with Control Room Operator & Monitoring Endorsement

* Clearances: AGSVA NV1

* Eligibility: Open to Australian Citizens only

Wilson Security is expanding in the VIC, securing additional contracts that strengthen our presence in the region.

This growth has created new roles within our team, focused on enhancing response and support capabilities for our existing teams and clients.

These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES:

* Monitor and operate CCTV systems, patrol premises, and report suspicious

* activities.

* Support emergency situations by monitoring via CCTV and coordinating

* resources.

* Manage access controls, alarms, and fire monitoring, ensuring site compliance.

* Liaise with emergency services and police as needed.

* Maintain security and visitor logs, weapons registers, and lost/found item

* records.

* Prepare and input daily activity reports into the reporting system.

* Operate security software.

* Deliver exceptional customer service.

* Provide support to on-floor security when required.

WHO WE ARE LOOKING FOR:

* Must be an Australian Citizen

* Must have AGSVA NV1 Security Clearance

* Must have Control Room endorsement & Monitoring Centre Endorsement on security license

* Current valid Driver's license (Have your own transport)

* Current First Aid and CPR Certificate

* Strong computer skills including Outlook, Word, and Excel.

* Must have 24/7 flexibility to work a rotating roster - 12 hr shifts

* Excellent communication skills and Customer service experience

* Police checks and other background checks are also required

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence S