Boutique Manager

About L'occitane
L'Occitane is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France and an emphasis on ethical and socially responsible processes has been practiced since the company was founded in 1976.

L'Occitane values authenticity, respect, continuous improvement and these values are why L'Occitane now boasts over 2,200 boutiques worldwide.

L'OCCITANE is an Equal Opportunities Employer and is committed to ensuring that factors relating to its employees' ability to perform workplace responsibilities, and to develop in their employment, are the only ones considered in the decisions about their career with L'OCCITANE.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change. This involves building an inclusive workplace that makes our people feel safe from any sort of discrimination or harassment respected and valued for who they are as individuals.

About The Role
Are you passionate about delivering exceptional customer experiences and ready to take the next step in your retail leadership journey?

We're looking for a dedicated and driven Full Time Boutique Manager to manage the day-to-day operations of our Hornsby location. In this pivotal role, you'll help lead a high-performing team, ensuring the boutique runs smoothly and every customer enjoys a premium, memorable experience.

Key Responsibilities

• Assist the Boutique Manager in overseeing all aspects of boutique operations.
• Inspire, coach, and motivate the team to consistently achieve sales targets and KPIs.
• Uphold brand standards and ensure a seamless, customer-first experience.
• Support the execution of visual merchandising and stock management processes.
• Contribute to a positive and collaborative team culture.

About You

• A minimum of 1-2 years' experience in a role within a similar retail business.
• Experience in a senior beauty advisor/assistant manager role.
• Excellent communication skills, both verbal and written.
• Strong team player with the ability to motivate and inspire a team.
• Understanding of KPI's and the ability to analyse and report figures.
• Skin care & management experience is ideal but not essential.

WHAT'S IN IT FOR YOU?

• Offering a competitive salary including generous staff discounts & incentives at our retail stores
• Creating and feedback rich culture that supports openness and transparency.
• Focusing on career progression for all with a strong focus on training and development
• Being committed to sustainability with refillable and zero plastic waste product developments
• Offering extra paid days off for special occasions (Wedding Day, Volunteering Day, Pamper Day, Birthdays and more)
• Weekly mental health magazines for tips on wellness and best practice

"L'Occitane speaks of the Provence we love, a mysterious region that never stops inventing beauty" - Olivier Baussan.