Night Manager

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney's exclusive Eastern Suburbs. Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service. With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it's a distinctive setting to grow your career in a refined yet vibrant environment.

A little taste of your day-to-day

Every day is different, but mostly you'll be:

• Supervise and support the Night Team, ensuring all staff are punctual, well-presented, and ready for their shifts.
• Lead onboarding, training, and continuous coaching to develop team members' skills and performance.
• Foster a positive and motivated team culture through clear communication, recognition, and feedback.
• Oversee the nightly audit process and ensure all financial procedures and reports are completed accurately.
• Reconcile credit cards, floats, and cash handling in line with hotel policies and accounting standards.
• Maintain compliance with the hotel's credit policy and investigate any discrepancies in guest or financial records.
• Assist with guest services overnight — including Reception, Room Service, and other operational departments — to ensure seamless service delivery.
• Anticipate guest needs and deliver proactive, personalised service to enhance the overnight guest experience.
• Handle guest complaints or issues promptly, ensuring positive resolution and guest satisfaction.
• Drive IHG Rewards Club recognition and engagement across all guest interactions.
• Act as the property's key contact for safety and security overnight, responding effectively to emergencies and incidents.
• Ensure adherence to IHG, HACCP, and OH&S policies, promoting a safe and compliant work environment.
• Support Responsible Business initiatives and community engagement in line with IHG's sustainability goals.
• Communicate effectively with day management teams to ensure smooth handover and continuity of operations.
• Uphold the hotel's values and service standards, ensuring a high level of professionalism and brand consistency at all times.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you will become part of our ever-growing global family.  

What we need from you

• Full working rights in Australia without restrictions (a kind reminder that sponsorship is not available for this role)
• Prior experience working as a night manager at a luxury hotel is preferred 
• Mandatory certifications include RSA and valid Australian driver's licence
• Tertiary qualifications: Either completed or currently studying; Certificate / Diploma in Hospitality / Hotel Management or equivalent, and/or bachelor's degree in Hotel Administration, Business Administration or equivalent OR Yr 12 School Leaver completing Cert III with IHG
• Experience – At least 3 years of hotel accounting or audit experience, with at least 1 year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience.
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience 
• Ongoing availability to work flexibly as rostered, including nights, weekends and public holidays
• Impeccable grooming standards and good personal hygiene 
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously 
• Good communication and writing skills.
• Physical fitness as you'll be on your feet most of the day. Sometimes you'll need to lift, push and pull objects, such as tables, up to 23 kg – we have the equipment to support you and keep you safe.