Assistant Night Manager

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney's exclusive Eastern Suburbs. Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service. With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it's a distinctive setting to grow your career in a refined yet vibrant environment.

About the Role

As the Assistant Night Manager, you will oversee the hotel's overnight operations, ensuring a smooth, secure, and exceptional guest experience. Reporting to the Hotel Services Manager, you'll focus primarily on Front Office while supporting other departments as needed. You'll handle late check-ins, manage nightly audits, resolve guest concerns promptly, and lead the team with confidence during any emergencies. With a strong focus on service, safety, and IHG brand standards, you'll play a key role in delivering True Hospitality throughout the night.

A little taste of your day-to-day

Every day is different, but mostly you'll be:

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
• Drive team performance related to the hotel's soft skills with particular focus around Guest Love, Loyalty Recognition and Problem Handling
• Assists in the development and implementation of the quarterly action planning to achieve optimum guest satisfaction through Heartbeat and social media (Tactical Solve).
• Ensure IHG metric tools/audits are used and monitored to ensure total guest satisfaction and hotel compliance with brand standards
• Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development.
• Plan for future staffing needs in a timely manner, completing all stages of IHG Recruitment on-boarding
• Support in promoting teamwork and quality service through daily communication and coordination with other departments.
• Ensure all hotel service team members provide guests with prompt service, professional attention, and personal recognition
• Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float and hotel safe, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion

What we need from you

• Full working rights in Australia without restrictions (a kind reminder that sponsorship is not available for this role)
• Prior experience working at a luxury hotel is preferred 
• Mandatory certifications include RSA, First Aid Qualifications and Drivers License
• Tertiary qualifications in Hotel Management and/or in Business Administration related field preferred
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience 
• Ongoing availability to work flexibly as rostered, including nights, weekends and public holidays
• Impeccable grooming standards and good personal hygiene 
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously 
• Good communication and writing skills.
• Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG
• Physical fitness as you'll be on your feet most of the day.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you will become part of our ever-growing global family

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.