Manager Lender Coaching

2 weeks ago

Melbourne, Australia Commonwealth Bank Full time $90,000 - $120,000 per year

Manager Lender Coaching

About the Business

Customer Service Lending (CSL), part of Retail Banking Services, drives proprietary mortgage growth and delivers outstanding customer service. We collaborate across the bank to build a brighter future, aiming for a Group NPS of +30 and 50% market share in Proprietary Lending.

The Opportunity
As an experienced senior coach, the focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.

You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes. You will work closely with the Home Buying Academy coaches to enhance knowledge of CBA products, processes and systems.

More specifically, you will be required to:

  • Coach and train lenders and managers to enhance knowledge, capability, and compliance, ensuring improved performance, reduced errors, and achievement of key business outcomes.

  • Contribute to training design and content and implement training initiatives aligned with new projects and business strategies.

  • Stay abreast of business changes and new CBA products, processes and systems

  • Adheres to approved training and development programmes, to maintain compliant and uniform standards

  • Oversee ongoing accreditation of Network Lending Staff and track online learning progress to ensure timely and successful completion.

  • Coach/advise Line Managers on managing the sales pipeline to ensure the effective use of resources, effective actioning of leads and strategies to optimise lending outcomes

  • Build relationships, contributing ideas and developing strategies with others to optimise lending opportunities for the customer and the Bank

  • Assist Line Manager to ensure that team members comply with the Bank policies and procedures

We're looking for people with:

  • Demonstrated experience in the home lending environment  

  • Experience and commitment to driving excellence and quality outcomes in the lending environment

  • Advanced knowledge of CBA home loan processes and systems

  • Exceptional planning and time management skills

  • Demonstrated Leadership experience

  • Demonstrated Coaching experience

  • Sound knowledge of the Group's sales and service methodology and processes

What's in it for you?

This role offers a unique view into the Retail Bank's Lending Channels, with exposure to areas like Risk, Analytics, Product, and Sales. You'll develop valuable skills in coaching, communication, coordination, and influencing—transferable across roles and product areas. Whether advancing upward or moving laterally, this position opens diverse career pathways within the RBS community.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 13/08/2025

  • Manager Lender Coaching

    4 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Manager Lender CoachingAbout the BusinessCustomer Service Lending (CSL), part of Retail Banking Services, drives proprietary mortgage growth and delivers outstanding customer service. We collaborate across the bank to build a brighter future, aiming for a Group NPS of +30 and 50% market share in Proprietary Lending.The OpportunityAs an experienced senior...

  • Manager Lender Coaching

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Manager Lender CoachingAbout the BusinessCustomer Service Lending (CSL), part of Retail Banking Services, drives proprietary mortgage growth and delivers outstanding customer service. We collaborate across the bank to build a brighter future, aiming for a Group NPS of +30 and 50% market share in Proprietary Lending.The OpportunityAs an experienced senior...

  • Lending Capability Coach

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCoaching Full time $100,000 - $164,000

    Senior Coach RoleAbout the OpportunityAs a senior coach, you will support our management team by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.The Key ResponsibilitiesCoach and train lenders and managers to enhance knowledge, capability, and compliance, ensuring improved...

  • Senior Mortgage Lending Coach

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCoaching Full time $180,000 - $250,000

    Lead Coaching PositionAbout the OpportunityWe are seeking a seasoned coach to drive mortgage growth and deliver exceptional customer service. Our goal is to build a brighter future, aiming for a group NPS of +30 and 50% market share in proprietary lending.The RoleYou will support RBS management by coaching and training lenders to achieve outstanding customer...

  • Coach

    2 weeks ago

    Melbourne, Australia Coaching with A Full time

    **Responsibilities**: - Work one-on-one with clients to understand their needs and goals - Develop and implement customized coaching plans to help clients achieve success - Provide guidance, support, and accountability to clients - Listen empathetically and offer constructive feedback to clients - Encourage and empower clients to reach their full...

  • Consultant Performance Coach

    6 days ago

    Melbourne, Australia NAB Full time

    Consultant Performance Coach - Job number: 796988 - Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia - Category: Banking & Financial Services - Work type: Permanent Full time - Opening at: Dec 3 2024 at 06:00 AEDT - Closing at: Dec 19 2024 at 23:55 AEDT **Favourite** **In this Consultant, Performance Coach role you will**: -...

  • Lending Coach

    3 days ago

    Melbourne, Australia Commonwealth Bank Full time

    **Do work that matters**: Gain unique insight into the fast-paced world of Direct Lending, where digital innovation meets customer connection. You'll build strong relationships across lending teams while developing highly transferable skills in coaching, communication, prioritisation, and influencing. This role offers exposure to digital home loan processes...

  • Lending Coach

    4 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Do work that matters:Gain unique insight into the fast-paced world ofDirect Lending, where digital innovation meets customer connection. You'll build strong relationships across lending teams while developing highly transferable skills in coaching, communication, prioritisation, and influencing. This role offers exposure to digital home loan processes and...

  • Lending Coach

    3 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Do work that matters:Gain unique insight into the fast-paced world ofDirect Lending, where digital innovation meets customer connection. You'll build strong relationships across lending teams while developing highly transferable skills in coaching, communication, prioritisation, and influencing. This role offers exposure to digital home loan processes and...

  • Lending Coach

    2 weeks ago

    Melbourne, Australia Commonwealth Bank Full time $90,000 - $120,000 per year

    Do work that matters:Gain unique insight into the fast-paced world of Direct Lending, where digital innovation meets customer connection. You'll build strong relationships across lending teams while developing highly transferable skills in coaching, communication, prioritisation, and influencing. This role offers exposure to digital home loan processes and...