KYC Manager

2 days ago

Sydney, New South Wales, Australia Independent Reserve Full time $80,000 - $120,000 per year

About The Role
We are looking for a detail-oriented KYC Manager who combines initiative and experience with a meticulous, systematic approach to work. The ideal candidate will excel in creative problem-solving and be well-suited to a busy role in a fast-paced environment. You will oversee KYC checks on both individuals and corporate clients across multiple jurisdictions, ensuring accuracy, consistency and full compliance with anti-money laundering and counter-terrorism financing (AML/CTF) regulations.

In this role, you will lead a small KYC team, acting as the key escalation point for complex cases, operational queries and judgement-based decisions. You will drive continuous process improvements, strengthen documentation and standard operating procedures, and promote best-practice KYC workflows across the business.

Based in our Sydney office, you will report to the COO and work closely with Support, Sales, the OTC Desk and Compliance to ensure efficient onboarding, robust risk management and a seamless client experience.

Your responsibilities include:

KYC & Compliance Management

  • Manage end-to-end KYC/CDD processes for new and existing clients, ensuring full compliance with regulatory and internal standards.
  • Conduct enhanced due diligence for high-risk clients, including PEPs, sanctions-listed individuals, and complex ownership structures.
  • Oversee ongoing monitoring of client transactions to identify suspicious activity and escalate appropriately.
  • Perform periodic audits of client files, identify gaps, and implement corrective actions.
  • Act as primary liaison with internal compliance teams and external regulators on KYC and AML matters.

Team & Operational Oversight

  • Lead, mentor, and develop a team of 3–5 KYC/Operations staff.
  • Implement efficient workflows and standard operating procedures to improve accuracy, turnaround times, and compliance.
  • Coordinate with front-office and compliance teams to resolve client or system issues efficiently.
  • Ensure consistent application of risk-based client onboarding and monitoring procedures.

Reporting & Documentation

  • Maintain accurate, auditable client records across KYC and AML systems.
  • Prepare weekly and monthly reports on KYC status, pending verifications, high-risk cases, and compliance exceptions.
  • Support internal and external audits with timely, complete, and organized documentation.

Training & Development

  • Develop, deliver, and maintain training sessions for new and existing KYC team members - as well as support staff - on new processes, procedures, and regulatory requirements, ensuring consistent understanding and application across the business

Experience and Skills we are looking for:

  • Minimum 5–7 years of experience in KYC/CDD, AML, or client onboarding within a financial institution.
  • Strong knowledge of AML/CTF regulations in Australia; exposure to Singapore regulations is an advantage.
  • Proven experience managing and mentoring a team (3–5 people).
  • Hands-on experience with high-risk client screening, PEP/sanctions monitoring, and escalation of suspicious activity.
  • Proficient with KYC/AML systems and implementing risk-based onboarding frameworks.
  • Excellent analytical, organizational, and communication skills.
  • Professional certifications such as CAMS or equivalent preferred.

What we offer:

  • A competitive salary
  • A challenging and rewarding role in the dynamic crypto industry
  • A winning, fun, hard-working team
  • Ongoing learning and support
  • Great career development opportunities in a growing company.

This is an in-office role, so please do not apply if you are looking for a hybrid or remote opportunity.

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