Village Manager with Sales

2 weeks ago

Townsville, Queensland, Australia Bolton Clarke Full time $18,350 per year
  • Generous salary packaging - up to $18,550 per annum tax free
  • Bring your customer service skills to Retirement Living
  • Opportunity to be a part of Australia's Largest NFP Aged Care provider

Anopportunity exists for an experienced and people-focused Retirement Village Manager to lead the operations and sales of our established community located in Townsville. This leadership role is responsible for ensuring operational excellence, resident satisfaction, and achievement of occupancy targets, while fostering a safe, inclusive, and engaging environment for all residents.

About You

With proven leadership experience in retirement living, hospitality, property, or health related sectors, you will have strong sales acumen in a business-to-consumer environment, ideally within property or lifestyle services with strong interpersonal, communication, and problem-solving skills.

Along with

  • A sound understanding of relevant legislation (experience with the Retirement Villages Act is highly regarded)
  • Financial literacy, including experience in budgeting and reporting
  • Experience in strata management (desirable)
  • A genuine passion for enhancing the lives of older Australians

Key Responsibilities

  • Oversee the day-to-day operations of the village in accordance with the Retirement Villages Act and relevant accreditation standards
  • Lead and support the sales process to achieve and exceed occupancy targets
  • Develop and deliver a calendar of social activities and events to enhance resident wellbeing
  • Build and maintain strong relationships with residents and the Resident Committee
  • Manage budgeting, resource planning, and strategic initiatives for the village
  • Collaborate with the Strata Committee on maintenance and operational matters
  • Promote a culture of customer service, safety, and community engagement

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always Safe; and Always Together in all aspects of your work.

Why Work for Bolton Clarke?

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating, and supporting older Australians to live and age positively.

In Addition, We Offer

  • Mix of office-based work and working from home
  • A work culture that values you and invests in your career
  • Salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available
  • Mobile phone and laptop provided
  • Options for additional purchased leave
  • Employee Assistance Program for you and your family
  • Private health insurance discounts

How to Apply

Please apply with a resume and cover letter, we will be assessing applications as they are received and interviewing shortlisted candidates as soon as possible.

Applicants must be willing to undergo a Federal Police Clearance, obtain a 2025 flu vaccination, and meet at least one COVID-19 vaccination.

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