Network Engineer

Duties

• Assists in the administration and engineering of network technologies consisting of Cisco network switches (Catalyst & Nexus), routers (ASR & ISR), firewalls (Palo Alto), Cisco ISE, Cisco ACI, ClearPass, and Viptela.
• Assists in the installation, maintenance, and monitoring of the companys local, wide area network, wireless, Internet and Intranet networks; maintains routers, firewalls (Including VPNs / Prisma Access) , or any other network hardware components; ensures the highest levels of security and stability are maintained to protect company assets and staff.
• Oversees and executes the remediation of user issues or inquiries, such as hardware problems; administers the companys information technology case logging system to ensure technical issues are properly reported and resolved within established quality service level guidelines; ensures the timely response by Network Team staff to inquiries and exhibits the necessary follow through with customers and/or staff involved.
• Performs routine system or administrative tasks, such as system specification changes, additions and deletions of Users or specific permissions for network systems; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files.
• Assists with the creation and maintenance of process and procedure documentation including the collection and tracking of security and audit evidence materials. Maintains accurate and current information technology policies, procedures and related documentation, such as installation settings, specifications, diagrams, floor plans, etc.
• Participates in the evaluation of vendor hardware, software, and telecommunications equipment products; recommends purchases consistent with the company's short- and long-term objectives.
• Assures audit compliance and procedure quality control through internal and external reviews; ensures system resources are in compliance with established company policies, procedures and government and/or legal regulations.
• Responsible for analyzing and deploying hardware and software updates and other patch management directives.
• Works closely with IT Management; reviews reports; helps organize plans and makes recommendations for information technology projects.
• Processes, solves and answers customer transactions, problems or inquiries.
• IT Change Management, including planning, impact analysis, scheduling, and communication.
• Systems life-cycle management, including implementations, administration, and on-call support.
• Manage engineering support processes to ensure efficient issue resolution and minimal business impact, acting as escalation point for issues
• Foster an atmosphere of open communication, development, and innovation
• Must be able to work as part of a global team or on their own
• Must be available for on-call duties outside of normal business hours.

Education:

· High School diploma

• Bachelors degree in Information Technology or equivalent training, education, or experience.

Experience: 3+ years of Hands-on experience working in network environments.

Knowledge & Skill:

• Has developed knowledge of technical, support or administrative policies and procedures.
• Requires training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
• Accomplished in implementing practical procedures or systems, which are moderately complex and require skill in order to ensure proper completion.
• Basic understanding of the roles of various functional groups within own area.

Scope of Impact:

• Accurate, timely and responsive services in specialized areas.
• Provides expertise in a technical field.

Strategic Planning:

• Identifies and solves procedural issues.
• Work is standardized, but employee is expected to choose action within defined standards or accepted practices.
• Problems are likely to involve some investigation and data gathering.
• Sets priorities to reach goals and makes decisions on quality and accuracy.
• May suggest improvements to existing processes and solutions.

Customer Focus:

· Frequent interaction within work unit on matters.

• Contacts are important or frequent but are not required to gain approval or agreement in difficult/awkward circumstances.
• May have frequent customer contacts requiring tact and courtesy in complex situations.
• Can identify solutions to non-standard requests.