Casual Customer Experience

1 week ago

Melbourne, Victoria, Australia Daily Blooms Full time $104,000 - $130,878 per year

A bit about DAILY Blooms

DAILY Blooms is all about finding the beauty in the daily.

We pride ourselves on delivering a seamless and joyful experience to all customers – and we mirror that in our work environment too.

A bit about the role...

This is an exciting opportunity to join Daily Blooms Customer Experience and Operations team on a casual basis.

You will be dedicated to delivering delight to every customer, every time.

The Role includes…

  • Processing daily orders in a time sensitive environment.
  • Liaising with driver's and setting their daily routes.
  • Optimising driver routes and delivery options to suit the days varying workloads.
  • Delivering delight to customers via phone calls, live chat, emails and social media channels, handled through Gorgias.
  • Liaising with our interstate warehouses to ensure seamless operations across the board.
  • Other ad hoc duties as required. Eg. Assisting the despatch team on busy days/ stocktake etc.

A bit about you...

You have experience with Shopify and Gorgias.

You are available weekends. You will occasionally be required to work during the week.

You have the flexibility to increase your hours around peak times. Eg. Valentine's Day, Mother's day, Easter & Christmas.

You are able to build strong relationships with staff, drivers and customers.

You are confident making decisions under pressure.

You really, really, really love exceeding customer expectations.

You're not afraid to get your hands dirty and are happy to assist with other parts of the business as required.

Why you'll love working with us...

  • A bright, flower filled environment.
  • Team discounts on blooms and gifts.
  • Collaborative, fun, inclusive team culture.
  • You'll be a key part of a rapidly growing business where there's endless opportunity for career progression.
  • There are often four legged friends on site.
  • Ample parking and accessible via public transport.

If you've read this far and feel like you'd be a great match, we'd love to hear from you. Just reply with a short note about yourself, your availability, and what draws you to this role.

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