Senior Bike Mechanic
3 days ago
Are you passionate about bikes, people, and delivering exceptional service? Join our team as a Senior Bike Mechanic and become a key player in creating unforgettable experiences for riders in-store and beyond.
About the Role
As a Senior Bike Mechanic, you'll be the go-to expert for all things technical—leading premium builds, solving complex mechanical challenges, and mentoring your teammates. You'll work hands-on with riders, helping them get the most out of their gear and time on the bike. This role is perfect for someone who thrives in a fast-paced retail environment, loves problem-solving, and is eager to share their knowledge.
What You'll Do
- Deliver best-in-class mechanical service and complex bike builds
- Be the technical authority in-store and a trusted advisor to riders
- Mentor and support Service Technicians and Sales staff
- Provide exceptional customer service and technical consulting
- Accurately book and manage service jobs using scheduling software
- Collaborate with Rider Care and Service teams to ensure seamless experiences
- Stay up to date with the latest products and complete Specialized University training
- Maintain a clean, organized, and welcoming workshop environment
What You'll Bring
- 1–3 years' experience as a bicycle mechanic (retail experience preferred)
- Strong communication skills and a passion for helping people
- A love for cycling and enthusiasm for the Specialized brand
- Ability to lift 25kg+ and stand for extended periods
- Availability to work weekends as needed
- Bicycle mechanic certification is a plus
Why Join Us?
- Be part of a passionate, supportive team
- Work with cutting-edge products and technology
- Access to ongoing training and development
- Access to great employee discounts across bikes and equipment
- Opportunities to grow your career in the cycling industry
