Senior Bike Mechanic

Are you passionate about bikes, people, and delivering exceptional service? Join our team as a Senior Bike Mechanic and become a key player in creating unforgettable experiences for riders in-store and beyond.

About the Role

As a Senior Bike Mechanic, you'll be the go-to expert for all things technical—leading premium builds, solving complex mechanical challenges, and mentoring your teammates. You'll work hands-on with riders, helping them get the most out of their gear and time on the bike. This role is perfect for someone who thrives in a fast-paced retail environment, loves problem-solving, and is eager to share their knowledge.

What You'll Do

• Deliver best-in-class mechanical service and complex bike builds
• Be the technical authority in-store and a trusted advisor to riders
• Mentor and support Service Technicians and Sales staff
• Provide exceptional customer service and technical consulting
• Accurately book and manage service jobs using scheduling software
• Collaborate with Rider Care and Service teams to ensure seamless experiences
• Stay up to date with the latest products and complete Specialized University training
• Maintain a clean, organized, and welcoming workshop environment

What You'll Bring

• 1–3 years' experience as a bicycle mechanic (retail experience preferred)
• Strong communication skills and a passion for helping people
• A love for cycling and enthusiasm for the Specialized brand
• Ability to lift 25kg+ and stand for extended periods
• Availability to work weekends as needed
• Bicycle mechanic certification is a plus

Why Join Us?

• Be part of a passionate, supportive team
• Work with cutting-edge products and technology
• Access to ongoing training and development
• Access to great employee discounts across bikes and equipment
• Opportunities to grow your career in the cycling industry