Customer Service Officer

2 weeks ago

St Marys, South Australia REMONDIS Australia Pty Ltd Full time

We are hiring for a Customer Service Officer to join our team. Step into a business that offers invaluable solutions to customers managing their waste and recycling needs.  You'll work with resident, business and council customers on a wide range of queries, where you'll work out solutions and ensure they feel well looked after.

As the Customer Service Officer, you are the true voice of the customer and often the face of our business for many of our customers.

You'll work to resolve customer issues, which involves engaging with most teams across the business to deliver on a range of activities such as raising work orders, assisting customer onboarding, following up driver requirements and much more. No day is ever the same

Who we are

REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982.

The waste industry is evolving at a cracking pace. REMONDIS Australia is also in the midst of our own organisational evolution. We are building the systems, processes and infrastructure we need to remain at the forefront of the circular economy journey. As such, we're searching for individuals who have the resilience and drive required to help us on that path.

Together, we believe we can achieve a more sustainable future; a future in which waste is a resource.

Who you are

You'll have prior experience with business customers, in either a customer care or support role and working with SLAs. Ideally you'll be experienced with Salesforce and enjoy working in a busy, supportive team environment.

  • Customer Centric: Key to the success of this role is being customer-centric, with the ability to build strong relationships with customers and colleagues alike.
  • Solution orientated: You'll use your positive attitude and natural ability to solve problems to great effect in this role, did we mention no two days are the same?
  • Organisation: Timeliness and organisation are key in this role, that means knowing what to prioritise and having a clear sense of urgency
  • Communication: Your passion for people will be evident.  You'll be a great communicator, with the ability to engage and inform customers
  • Attributes: Whilst experience in the waste arena is a nice to have, more important to us is the drive, motivation and resilience required to succeed in a high growth, dynamic environment

Reasons you'll stay

Team: Core to what we do, is a strong Customer Service team.  You'll have the support and direction you need to be successful and a wonderful team around you to make coming to work a joy

Flexibility: You'll be given the freedom to prioritise your time and working preferences.  .

Work that matters: Contribute to a more sustainable future. The solutions you'll be  representing will support businesses, the community and the environment.

Career opportunities: We are growing and with growth comes opportunity.  With Remondis, your career future is looking bright.

Are you with us? Apply now

  • You'll need a copy of a current license and proof of entitlement to work in Australia.
  • You'll undergo a police check and pre-employment medical, including a drug and alcohol test.

REMONDIS is an Equal Opportunity Employer and we invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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